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Scania Assistance

We know your Scania

A normally maintained Scania should give you trouble-free driving. It is designed for high reliability and a long service life. If something should go wrong anyway, you can always call Scania Assistance for help. A service minded and professional service coordinator who knows your Scania and speaks your language will answer all hours of the day. 365 days a year. Wherever you are.

Quick response

We listen to you and find out about your problem and position of the vehicle. We tell you how we can help and approximately how long it will take before the vehicle is up and running again. 

Minimized downtime

We send out a service vehicle if required – with parts that fit the vehicle – and with the correct tools. You can rest assured that we do our utmost to help you, whatever the cause. 

Real-time reports

We speed things up by arranging all necessary workshop calculations, warranty and credit checks. And we keep in touch with you and others involved to ensure that everything works at it should. You regularly receive real-time reports on how the case is progressing.

Large service network

We are your portal to a very fast, efficient and competent service network; more than 1,800 Scania workshops with service technicians who can help you 24 hours a day with specially equipped service vehicles. Our service network has very good access to all Scania spare parts, which contributes to maintaining the quality and guarantee accessibility for your Scania vehicle.

Support included

The support from Scania Assistance service coordinators is free-of-charge and is included in every purchase of a Scania vehicle and engine. No subscription required. So if you experience an unplanned stop in operations, we will help you. Scania Assistance is always there for you. Nothing can stop us.