Scania’s customers demand fast and reliable service and, with an increasing number of vehicles on the roads, the service sector is key to our success. Scania has dealers and service workshops throughout the world and employs some 18,400 staff in this area.
The focus within the operation is on service and customer relationships. Scania’s workshops score well in customer satisfaction surveys, but there’s a continual focus on improving our customer support. With preventive maintenance and fast repairs we set the optimal conditions for vehicle up-time.
Scania’s service technicians are highly competent and work closely with customers. The aim is to always pick up on the needs of our customers, so that these can be used to improve and develop Scania’s products.