SCANIA FINANCIAL SERVICES CELEBRATES 30 YEARS OF CUSTOMER SERVICE, GROWTH AND DEVELOPMENT
Scania Financial Services, (SFS), Scania's dedicated UK finance and insurance arm, is celebrating its 30th anniversary this year. In its first year of operation, SFS employed eight staff and funded the acquisition of 304 Scania vehicles. Since then, the company has enjoyed continued and sustained growth and now employs 56 full time members of staff. Today, SFS provides a full complement of finance options for vehicles and associated assets and funds 40 percent of all new Scania truck sales, 50 percent of all used Scania truck sales and 20 percent of all new Scania bus and coach sales. In addition, SFS provides a full range of insurance services in conjunction with its brokerage partner, C&C Insurance Brokers Limited.
"Our aim today remains exactly the same as it was 30 years ago – to be a perfect partner for operators within the transport industry," comments Alan Rhodes, Managing Director of Scania Financial Services. "The services we provide are specialised, flexible and tailored to match operators' specific needs. We can do this because our staff spend a great proportion of their time with our dealers where they gain experience, industry knowledge and a deep understanding of our customers' businesses. We also have the strength of the Scania brand behind us and our customers know they can speak to our staff about any aspect of their relationship with Scania – that's a unique selling point for us.
"Looking forward, great change undoubtedly lies ahead for our industry. As Scania drives the shift towards more sustainable transport solutions, our customers' business models are sure to change, as will the entire risk pattern. Business will become more immediate, driven by digitalisation. While that means the relationship between us and our customers will also change, we will continue to put the customer at the centre of everything we do. One of Scania's core values is Customer First, so regardless of how relationships develop and change over the coming years we will still be there looking to serve and support our customers every step of the way."