Frequently asked questions

If your bank account details change, please let us know as soon as possible so it does not affect your monthly payments, by completing a new direct debit mandate form here and emailing Credit Control at creditcontrol.sfgb@scania.com.

You can make a debit card payment over the phone by calling Credit Control on +44 1908 487 561.

For changes to direct debit payment dates you can contact Credit Control by email at creditcontrol.sfgb@scania.com or by calling +44 1908 487 561 for assistance.

You can find out how much is outstanding on your finance agreement by contacting Credit Control by email at creditcontrol.sfgb@scania.com or by calling +44 1908 487 561.

Your monthly payments are detailed on your finance agreement if you have any questions about your monthly payments contact Sales Support by email at salessupport.sfgb@scania.com or by calling +44 1908 487 540.

If your account is in arrears you can make a debit card payment over the phone by calling Credit Control on +44 1908 487 561.

Once we have received your last payment no further requests for payments will be made, we do recommend that you contact your bank to cancel your direct debit mandate.

If you would like to request a copy of your finance agreement you can contact Sales Support by email at salessupport.sfgb@scania.com or by calling +44 1908 487 540 for assistance.

When changing your vehicle registration plates, you need to let us know by contacting Sales Support by email at salessupport.sfgb@scania.com or by calling +44 1908 487 540.

If you are experiencing financial difficulties please contact Credit Control by email at creditcontrol.sfgb@scania.com or by calling +44 1908 487 561 for assistance.

If you would like to restructure your finance agreement you can contact Credit Control by email at creditcontrol.sfgb@scania.com or by calling +44 1908 487 561 for assistance with your request.

If you would like to transfer your finance agreement you can contact Credit Control by email at creditcontrol.sfgb@scania.com or by calling +44 1908 487 561 for assistance with your request.

Annual VAT Invoices are provided annually on the anniversary of when your agreement went live. These are sent in the post to the address on file.

To request a settlement figure contact Sales Support by email at salessupport.sfgb@scania.com or by calling +44 1908 487 540.

Arranging the financial affairs after the death of someone can be difficult and that’s why we want to make this process as simple and straightforward as possible for you. 

Please send us a copy of the death certificate along with the executor details to Credit Control by email at creditcontrol.sfgb@scania.com.

We will use this information to update the account and send you a letter explaining the options available for the finance agreement. If you would like to talk to someone about your finance agreement options, you can contact Credit Control by calling +44 1908 487 561 for assistance.

A. If your vehicle is subject to an insurance claim you can contact Credit Control by email at creditcontrol.sfgb@scania.com or by calling +44 1908 487 561 for assistance.

If you would like to voluntary surrender your vehicle you contact Credit Control by email at creditcontrol.sfgb@scania.com or by calling +44 1908 487 561 to discuss the options available to you.

If you require HPI clearance you can contact Credit Control by email at creditcontrol.sfgb@scania.com for assistance.

You have the right to access the personal information we hold about you. Please contact us at dataprotection.finance@scania.com and mark your request “DSAR”.

We may be unable to provide a copy of certain information if it concerns other individuals or if we have some other legal reason to withhold the information.