Our service network

Tailored services are integral to how Scania creates value. With dealers and workshops strategically located along transport routes and near logistics centres, our service network gives us direct contact with our customers and a greater understanding of their market and business needs.

By providing quick access to parts, repairs, driver training, and tailor-made maintenance plans, our service network enhances our vehicles’ performance and customers’ profitability.

28 Mar 2022
Our modular system
Scania’s unique modular system is one of our most important success factors. Developed over several decades, it is integral to our flexible approach in addressing customers’ needs and lies at the heart of our business model.
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Scania’s unique modular system is one of our most important success factors. Developed over several decades, it is integral to our flexible approach in addressing customers’ needs and lies at the heart of our business model.
13 Mar 2023
Our business model
Scania’s approach to value creation is defined by our business model. At its core, our business model is about putting the customer at the heart of everything we do.
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Scania’s approach to value creation is defined by our business model. At its core, our business model is about putting the customer at the heart of everything we do.
13 Mar 2023
Connected Vehicles
At the end of 2022, Scania has around 575,000 connected vehicles (66 percent of our 10-year rolling fleet) and that number is rapidly increasing. The data this provides enhances our service network by giving us detailed, real-time insight into our vehicles’ performance, driver behaviour and our customers’ transport flows.
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At the end of 2022, Scania has around 575,000 connected vehicles (66 percent of our 10-year rolling fleet) and that number is rapidly increasing. The data this provides enhances our service network by giving us detailed, real-time insight into our vehicles’ performance, driver behaviour and our customers’ transport flows.