Our business model
Our business model puts the customer at the heart of everything we do by linking value for Scania with value for our customers. Only by making our customers profitable can we ensure that our own business is profitable.
A holistic view
For Scania, ensuring our customers’ success begins with gaining a deep understanding of their businesses. We work closely with our customers to develop a holistic view not only of their transport needs, but also the needs of their own customers (buyers of transport services). By combining this holistic view with a detailed knowledge of transport flows across different industries, we can tailor solutions specifically to our customers’ needs. Having the holistic view requires an understanding of the impacts and risks all along the value chain and ecosystem.
Tailored solutions
The transport solutions we provide are optimised for our customers’ operations to increase their revenue and reduce their costs. We aim to eliminate waste and inefficiency throughout the entire transport flow, with highly customised solutions based on our three-pillar approach to sustainable transport: energy efficiency; renewable fuels and electrification; and smart and safe transport. Read about our three pillars.
Partnership approach
Creating value through tailored solutions requires a close partnership with our customers, built on trust and often based on long-term relationships. Alongside our customer relationships, we also build partnerships with other stakeholders across the ecosystem of transport and logistics to accelerate the shift to sustainable transport.
Increasing customer revenue
Scania’s high-quality, optimised vehicles and services, supported by vehicle data gathered from connected vehicles, ensure maximum time in operation and thereby boost customer revenue.
Reducing customer costs
Scania influences factors like fuel, repair and maintenance costs, the residual value of the vehicle and the cost and availability of financing.
- Increasing customer revenue Scania’s high-quality, optimised vehicles and services, supported by vehicle data gathered from connected vehicles, ensure maximum time in operation and thereby boost customer revenue.
- Reducing customer costs Scania influences factors like fuel, repair and maintenance costs, the residual value of the vehicle and the cost and availability of financing.
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Partnerships
Decarbonising the heavy transport sector is not something that can be done by a single actor. To help achieve this goal, Scania is working with partners across the transport industry and beyond. -
Our service network
Tailored services are integral to Scania’s offering. A largely captive service network allows for direct contact with our customers and an insight into their needs in their specific market and business.