Our business model

A holistic view

For Scania, ensuring our customers’ success begins with gaining a deep understanding of their businesses. We work closely with our customers to develop a holistic view not only of their transport needs, but also the needs of their own customers (buyers of transport services). By combining this holistic view with a detailed knowledge of transport flows across different industries, we can tailor solutions specifically to our customers’ needs. Having the holistic view requires an understanding of the impacts and risks all along the value chain and ecosystem.
 

Tailored solutions

The transport solutions we provide are optimised for our customers’ operations to increase their revenue and reduce their costs. We aim to eliminate waste and inefficiency throughout the entire transport flow, with highly customised solutions based on our three-pillar approach to sustainable transport: energy efficiency; renewable fuels and electrification; and smart and safe transport. Read about our three pillars. 

Partnership approach

Creating value through tailored solutions requires a close partnership with our customers, built on trust and often based on long-term relationships. Alongside our customer relationships, we also build partnerships with other stakeholders across the ecosystem of transport and logistics to accelerate the shift to sustainable transport. 

Increasing customer revenue

Scania’s high-quality, optimised vehicles and services, supported by vehicle data gathered from connected vehicles, ensure maximum time in operation and thereby boost customer revenue.
 

Reducing customer costs

Scania influences factors like fuel, repair and maintenance costs, the residual value of the vehicle and the cost and availability of financing.