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Our business model is about improving our customers' profitability based on our deep understanding and need.

Scania’s approach to value creation is defined by our business model. At its core, our business model is about putting the customer at the heart of everything we do, by linking value for Scania with value for our customers. Only by ensuring our customers’ profitability can we ensure that our own business is profitable. We do this responsibly, identifying and managing impacts along our entire value chain. 

 

A holistic view 

For Scania, ensuring our customers’ success begins with gaining a deep understanding of their businesses. We work closely with our customers to develop a holistic view not only of their transport needs but also the needs of their own customers (buyers of transport services). By combining this holistic view with a detailed knowledge of transport flows across different industries, we are able to provide solutions tailored specifically to our customers’ needs. 

 

Tailored solutions 

The transport solutions we provide are optimised for our customers’ operations to increase their revenue and reduce their costs. Our aim is to eliminate waste and inefficiency throughout the entire transport flow, with highly customised solutions based on our three-pillar approach to sustainable transport: energy efficiency; renewable fuels and electrification; and smart and safe transport. 

 

Working in partnership 

Creating value through tailored solutions requires a close dialogue with our customers, built on trust and often based on long-term relationships. Building partnerships with stakeholders across the ecosystem of transport and logistics is also a vital component of our strategy for driving the shift to sustainable transport.

Our business model

Increasing customer revenue - reducing customer costs

  • Increasing customer revenue Scania’s high-quality, optimised vehicles and services, supported by vehicle data gathered from connected vehicles, ensure maximum time in operation and thereby boost customer revenue.
 
  • Reducing customer costs Scania influences factors like fuel, repair and maintenance costs, the residual value of the vehicle and the cost and availability of financing.