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Scania Flexible Maintenance reaches 100,000 contracts

13 NOVEMBER 2019

Just three years since its launch, Scania’s Flexible Maintenance Service has reached a milestone of 100,000 active contracts. Scania recently clocked up the magic number after a ten-contract deal with Brazilian customer Transportadora Nova Santa Rosa.


“Having one of the world’s largest fleet of connected heavy vehicles gives us a definite competitive edge in offering the most technologically advanced systems needed for individually-adapted data-driven maintenance services,” says Niklas Olsson, Head of Global Product Service Concepts at Sales and Marketing.


Workshops key to success of Flexible Maintenance
With Flexible Maintenance, Scania continuously monitors the vehicle’s operational data to precisely determine when various maintenance tasks need to be performed. A cornerstone of the service is the role played by workshops in proactively contacting customers when maintenance is due.


“Currently, 1,200 of our 1,600 workshops are connected, and Flexible Maintenance is available for the vast majority of Scania trucks,” explains Olsson. “But there are still white spots and among the markets now in turn are South Korea and Taiwan.”

The UK has by far the largest amount of Flexible Maintenance contracts – more than 20,000 – followed by Germany with 10,000. Denmark has also been an enthusiastic adopter, with 7,500 contracts, an impressive performance relative to the rolling fleet number in the country.


More data boosts Scania’s vehicle insights
The growing number of Flexible Maintenance contracts, enables Scania to continuously fine-tune analyses for timely maintenance services.


“As we collect more and more data, we learn more about our vehicles,” says Anders Rydell, Product Owner for Flexible Maintenance. “Once a week, we routinely examine and review operations for each truck to ensure that it conforms to previous patterns and, if necessary, make adjustments.”


Scania is now seeking to develop Flexible Maintenance further to accelerate the uptime journey with data-driven predictive repairs and state-of-health monitoring. “We have a clear strategy in deploying the most advanced technology in developing our services to increase customer uptime,” says Olsson.


Calculation example
Deciding Flexible Maintenance workshop intervals for one German customer could be based on the following data. This customer drives a Scania S 500, averaging a cruising speed of 86 km/h, in a topographical environment that is basically flat. Wear and tear on the engine is low as is wear on air and particulate filters. Wear on the gearbox and retarder is slightly higher.