The many sides of service technicians
8 MAY 2018
Work as a service technician today is nothing like it was when Scania Top Team was launched in the 1980s. Developments that have taken place in the digital sphere make the computer the most important tool for the employees running Scania’s workshop in Arendal outside Gothenburg.
“The computer is part of everything we do. Without the diagnostic equipment we are able to use today, the troubleshooting that takes just five minutes would actually take three or four hours,” says foreman Joakim Hansson.
Scania’s service teams will use a computer to gather information about a particular vehicle, analysing it to figure out the measures that need to be taken. The ever more advanced technology creates high demand for a professional skilled service technician.
It’s the variety involved in doing their job that the employees at the workshop in Arendal consider to be the best thing about their choice of profession. “One week, you might be renovating an engine, and the next you might be mounting a breathalyser ‘alcolock’,” says service technician Helene Nilsson. “The contrasts are huge.”
The importance of service technicians to Scania has increased in line with the growing significance of services as part of the offering. In many cases, the service technician serves as the principal customer interface in terms of client communication.
“We often tend to say that the next truck is actually sold by our service teams,” says Harald Cederberg, Director of Technical Training at Scania Academy and head of the Scania Top Team jury.