Scania East Africa’s New Sales and Service Centre

The KES 1 billion investment is part of the company’s commitment to the region in enhancing its service offering to its customers with an ultra-modern service centre with increased working and digital capacity, and fully equipped with the latest computerised diagnostic equipment and tools needed to maximize on the uptime of customers' vehicles and their business returns. 

“At this new facility, we are in a more convenient location for our customers, and with the setup and space we have now, it allows for an easy and more efficient flow of trucks and buses through the workshop, which will lead to an increase in uptime and better business for our customers. We are also looking forward to expanding our service portfolio to become a 'one-stop shop' for our customers," highlights Lars Eklund, Managing Director, Scania East Africa.

“With our new service centre, we have stepped up our service delivery to our customers because we want their vehicles to spend less time at the workshop. We can now also accommodate more trucks and buses at the workshop, service trucks without having to disconnect the trailer, and the new setup at the workshop allows for a continuous flow from when we receive the vehicle to handing it over upon completion of the job, which is going to enhance our efficiency,” Clifford Kioko, Services Manager, Scania East Africa adds on.

The construction of the new facility is part of the company’s goal of growing its market share in the region by providing the best sustainable transport solutions in driving the shift towards a sustainable transport system that is better for business, society and the environment.

“Our employees are very pleased to have a new and spacious workplace with a modern workshop, which has already sparked enhanced collaboration between the teams which will result in delivering an excellent customer experience,” Lars explains.