Privacy Statement

As a business, Haydock Commercial Vehicles Limited provides a range of services to you - our customers, and during this time you will share certain information with us. By doing this it can affect your privacy. So we want to be upfront with you in regards to what we collect, how we use it, who we would share it with and the choices that you have to remain in control of your information.

This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which we collect and process any personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.scania.com/uk/en/haydockcommercials.html (“our site”) you are accepting and consenting to the practices described in this policy.

If at any point you have any questions or anything seems unclear, please contact us.

The data controller is Haydock Commercial Vehicles Limited, Lockheed Road, Burtonwood, Warrington WA5 4AH

This privacy policy relates to our use of personal information that either you provide to us by telephone, text, email, letters, in person, online or other correspondence OR information that we collect via this website. It includes details of the following:-

What information we may collect

How we may use your information

Security  - Where your information is stored

Third parties - How we share your information

Retention - How long do we keep your data

Your rights - Keeping control over your data

Information we May collect

When you interact with Haydock Commercial Vehicles Limited we may receive and utilise various information about you, this may be provided by you directly or data gathered via technology.

When you interact with our business, we will collect personal data that you choose to share with us. For example, when filling out forms online, by corresponding with us by phone, email or in person, or in execution of a contract. The personal information you give us may include your name, address, email and phone number. Should you volunteer further information that we deem relevant to the supply of our products and services this will also be collected and held - for example vehicle details and preferences. Sometimes we will require you to provide additional personal information and it may include sensitive data (e.g. driving licence), however, in these circumstances we will explain why we are collecting it and how it will be stored - the data will then be securely deleted and removed after it has fulfilled its purpose.

When you visit our website, our server will automatically record some technical information, this is done via cookies and used for analytical purposes.

Cookies are small text files that are stored on your computer's hard drive by websites you visit. Most browsers are set to accept cookies by default. If you prefer, you can set your browser to reject them however, you should keep in mind that this may affect the availability or functionality of sites.

At https://www.scania.com/uk/en/truckeast.html  we only use the analytics tool to collect and analyse site statistics. These cookies help us to improve our web services. For example, we can use them to learn about which areas on our website are the most popular and which areas may need some improvement. The cookies do not collect any personally identifiable information and are used for the statistical collection of data. This information includes, among other things:

Your IP address (although this is stored in analytics it can't be linked or tracked to any individual or path through the website)

The website from which you visit us

The pages you visit within our site

The duration of your visit

Device information - e.g. browser type and language

What do we do with your information once it is collected? Quite simply we use it to ensure we provide you with a range of products and services to suit your needs. Your personal data may be used for a number of purposes including:-

To provide, deliver, maintain and improve our services and products based on legitimate interests

To send you communications including via email. For example to respond to requests and enquiries or share information about our products and services that we deem relevant to you

For customer administration purposes - by this we mean contacting you for reasons relating to a product or service that you have ordered, signed up for or purchased

To monitor and analyse trends and usage

To use analytics on our website to improve the services that we offer to our users

To send communications via email that you have consented to receive e.g. newsletter subscriptions and MOT reminders

In relation to any service, product or activity that you have signed up for - enabling us to deliver them

In relation to any correspondence we receive from you

To invite you to participate in surveys about our products or services (participation is always optional but greatly appreciated)

For marketing purposes or to promote any new products or services including via email.

Your data will be used by the data controller, Haydock Commercial Vehicles Limited, for the sole purposes of technical administration of the website, customer administration, surveys and marketing but in each case you will only be contacted to the extent necessary to each specific case. If you wish to opt out by any means or type of communication at any point then please do not hesitate to contact us directly.