Parts Advisor
Location: TruckEast Norwich, 11-13 Morgan Way, Bowthorpe Industrial Estate, Norwich, NR5 9JJ
Salary Details: Competitive salary, plus excellent benefits
Job Type: Full-time, Permanent
Reporting to: Branch Manager
Overview
Apply today to work amongst our highly-energised team at Norwich branch. Your role would be responsible for the smooth and efficient running of front and rear parts counters and controlling stock movments.
essential duties and job responsibilities
- Run Front and Back Counters
- Pick and deliver correct parts to customers and workshop on time
- Complete relevant documentation including invoices etc.
- Build and develop customer relationships and deliver excellent customer service
- Work together with the workshop and other departments
- Return warranty and service exchange units regularly
- Receive and inspect all packages delivered, resolving any problems
- Stock Management with DSM
- Department housekeeping
- Parts ordering
- Supply parts to customers
- Deal with suppliers
- Promote parts to customers to increase sales
- Inform customers of any promotions that are running to help increase sales
- Control stock in cost effective manner
- Deal with customers/colleagues in professional manner
- Control VOR/Freight charge costs
- Chase Supplier Credits
- Any other general duties as designated by the Manager
CANDIDATE REQUIREMENTS
- Knowledge of Scania parts systems
- Current driving license
- Ability to work within guidelines given and to strict deadlines
- Ability to work under pressure with a solution driven approach
- Ability to work as part of a team
- Excellent written and oral communication skills
- Excellent customer service skills
- Flexibility to undertake a wide range of tasks
- Awareness and understanding of health and safety requirements
- Computer literate
- Detail oriented
- Strong accuracy and numeracy skills
employee benefits
- Bonus scheme
- Optional private health insurance
- Free tea and coffee
- Free parking
- Additional employer pension contributions
- Training and development opportunities
- 22 days holiday per year plus Bank holidays, increasing with length of service
- All required PPE equipment provided