Apply today to work amongst our highly-energised team at our Witham branch. Your role would be responsible for the smooth daily operation of the Parts Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication

▪ Run front and back Service Counters

▪ Pick and deliver correct parts to customers and workshop on time

▪ Complete relevant documentation including invoices etc.

▪ Build and develop customer relationships and deliver excellent customer service 

▪ Work together with the workshop and other departments 

▪ Return warranty and service exchange units regularly

▪ Receive and inspect all packages delivered, resolving any issues

▪ Stock management 

▪ Department housekeeping

▪ Parts ordering

▪ DSM

▪ Supply parts to customers

▪ Deal with suppliers

▪ Promote parts to customers to increase sales 

▪ Inform customers of any promotions that are running to help increase sales.

▪ Control stock in cost effective manner

▪ Deal with customers/colleagues in professional manner

▪ Control VOR/freight charge costs

▪ Chase supplier credits

▪ Any other duties relevant to the smooth and efficient operation of the department as determined by your 

manager

• Knowledge of Scania parts and systems
• Current driving licence
• Ability to work within a team  
• Ability to work within guidelines and to deadlines
• Excellent written and oral communication skills         
• Excellent customer service skills
• High level of computer literacy
• Solution-driven approach
• Awareness and understanding of Health and Safety requirements
• Possess excellent accuracy and numeracy skills
• Detail orientated
• Excellent organisation and analytical skills
• Ability to work under pressure 

• Bonus scheme
• Refer a friend scheme - upto £2,000 per successful referral
• Life assurance scheme
• Optional private health insurance
• Enhanced overtime rates
• Additional employer pension contributions
• Structured Scania training programme
• 30 days holiday per year including Bank holidays, increasing with length of service
• 24/7 mental health and wellbeing support
• Long service awards and recognition
• All required PPE equipment provided