The Workshop Controller is responsible for the smooth running of the Workshop. Overseeing the Technician team, ensuring key performance indicators are achieved, whilst maintaining positive relationships with our customers.

• Manage the workshop operation, ensuring there is a efficient flow of authorised work, and relevant internal / customer documentation is completed in a timely manner
• At all times strive to exceed branch key performance indicators
• Lead and motivate staff
• Monitor and improve technician efficiency and maximise technician utilisation
• Build and develop customer relationships through the provision of excellent customer service
• Ensure appropriate clocking’s are made and all job cards and service sheets are completed in a timely manner
• Ensure Health & Safety regulations and safe working practices are adhered to
• Partcipate in and promote all TruckEast initiatives
• Run front and back parts counters
• Stock management
• Return warranty and service exchange units regularly
• Receive and inspect all packages delivered, resolving any issues
• Supply parts to customers and liaise with suppliers
• Control VOR/freight charge costs
• Chase supplier credits
• Any other duties relevant to the smooth and efficient operation of the department as determined by your manager

• Technical Qualification (City & Guilds or NVQ Qualified Technician) or proven experience repairing & maintaining vehicles
• Current driving licence
• Autoline 8.35 use
• Supervisory or management experience
• LGV/HGV licence
• Extensive technical knowledge
• Ability to work within a team
• Excellent organisation and analytical skills    
• Ability to work within guidelines and to deadlines
• Solution driven approach
• Excellent written and oral communication skills         
• Excellent customer service skills
• Detail orientated
• High level of computer literacy
• Ability to work under pressure              
• Possess excellent accuracy and numeracy skills
• Awareness and understanding of Health and Safety requirements 
• General knowledge of the industry preferred
• Management of personnel preferred