Service Advisor

Location: TruckEast, 6 Hodgkinson Road, Felixstowe, IP11 3QT


Salary Details: Competitive salary, plus excellent benefits


Job Type: Monday - Friday 08:00-18:00, Alternate Saturday Mornings, Full-time, Permanent


Reporting to: Branch Manager


Apply today to work amongst our highly-energised team at our Felixstowe branch. Your role would be responsible for delivering high-quality customer service to both internal and external customers, as well as ensure a smooth running service reception. 

essential duties and job responsibilities

  • Ensure a steady and realistic flow of available workshop throughput
  • Liaise with external and internal customers, ensuring work is authorised
  • Support and maintain customer’s service schedules , MOT and O licence requirements
  • Provision of basic advise and estimates to customers
  • Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
  • Ensure service / inspection documentation are correctly completed and customer defect procedures adhered to
  • Loading and daily checking of R2C to ensure all customer sheets are correct and complete
  • Assist in maintaining a daily flow of quality job cards to administration for costing / invoicing
  • Re-book any work and liaise with the parts department to ensure work is carried out promptly
  • Ensure health and safety and safe work principles are met at all times within this position’s working environment
  • Check and issue sublet order numbers to specialist and external agents and arrange/plan such works required
  • Other duties as requested by management


  • Excellent organisational, analytical and administrative skills
  • Good customer service skills 
  • Technical awareness of motor vehicles
  • Ability to work as a team player within a busy department
  • Ability to work unsupervised and adhere to strict guidelines
  • Flexible approach to working hours
  • PC literate - knowledge of ADP desired 
  • Ability to work calmly in a pressured environment

employee benefits

  • Bonus Scheme
  • Optional private health insurance
  • Refer a friend scheme - up to £2,000 per successful referral
  • Life assurance scheme
  • Enhanced employer pension contributions
  • Training and development opportunities
  • 30 days holidays, including Bank holidays, increasing to 34 with length of service
  • Long service recognition and rewards
  • 24/7 mental health and wellbeing support
  • All required PPE equipment provided