The Aftersales Advisor will be responsible for the smooth daily operation of the Service Reception & parts working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

• Ensure a steady and realistic flow of available workshop throughput
• Liaise with external and internal customers, ensuring work is authorised
• Support and maintain customer’s service schedules, MOT and O licence requirements
• Provision of basic advice and estimates to customers
• Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
• Ensure service / inspection documentation are correctly completed and customer defect procedures adhered to
• Loading and daily checking of R2C to ensure all customer sheets are correct and complete
• Assist in maintaining a daily Maintain utilisation of productive staff to target levels
• Ensure a steady and realistic flow of available work through the workshop.
• Ensure both MOT functions are fully utilised
• Liaise with external and internal customers and ensure work is authorised.
• Support and maintain customer’s service schedules, MOT bookings, and O Licence requirements.
• Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
• Sourcing and ordering of parts, and verification of purchase invoices
• Ensure Service / Inspection Documentation is completed correctly, and customer defect procedures adhered to.
• Assist in maintaining a daily flow of quality job cards including costing and invoicing.
• Ensure Health & Safety and safe work practices are met at all times
• Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
• Loading and daily checking of R2C to ensure all customer sheets are correct and complete
• Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
• Pick and deliver correct parts to customers and workshop on time
• Complete relevant documentation including invoices etc.
• Stock management
• Ensure all invoice related queries are dealt with in a timely manner

• Experience in managing a service reception or parts department
• Ability to work within a team
• Excellent written and oral communication skills
• High level of computer literacy
• Excellent organisation and analytical skills
• Ability to work under pressure and have a solution-driven approach
• Ability to work within guidelines and to deadlines
• Excellent customer service skills
• Detail orientated
• Possess excellent accuracy and numeracy skills
• Knowledge and experience within the automotive industry
• Knowledge of Kerridge/ADP (desirable)

• Bonus scheme
• Optional private health insurance
• Refer a friend - up to £2,000 per successful referral
• Life assurance scheme
• Enhanced employer pension contributions
• Training and development opportunities
• 30 days holiday including Bank holidays, increasing with length of service
• Long service rewards and recognition
• 24/7 mental health wellbeing and support
• All required PPE equipment provided