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IT Support Specialist

  • 江苏省-如皋
  • 信息技术


Digital workplace Specialist, Also known as: IT Support specialist


The main responsibility of the Digital Workplace Specialist (DWS) is to is to support users of our digital workplace in China. This encompasses mobile device management, PC’s, printing, collaboration tools (e.g., O365) and more. Most of the tasks are hands on work (e.g., installation, configurations and error solving). The DWS will deal with a diverse user community with varying levels of IT literacy. The DWS is also expected to participate in the development of the digital workplace services. One key to success is co-working with Scania China, regional as well as head quarter-based colleagues along with external partners and suppliers. Scania’s industrial presence in China is expanding rapidly and this position is a key contributor to creating a word class digital workplace for the rapidly increasing Scania user base in China.


Professional Competencies (Duties and Tasks)

Office 365: Support & develop Dealing with a diverse user community with varying levels of IT maturity (Apply)

  • Installations & configuration
  • Error resolution
  • Integrations
  • Analysis
  • Testing
  • Apply data handling regulations
  • Dealing with a diverse user community with varying levels of IT maturity

Mobile Devise Management: Install & Support (Apply)

  • Dealing with a diverse user community with varying levels of IT maturity
  • Error resolution
  • Installations, upgrades, and configurations of devices (e.g. laptops, desktops, mobiles, and tablets
  • Testing
  • Monitoring
  • Life cycle management

Printing: Configure, Support & Develop (Apply)

  • Dealing with a diverse user community with varying levels of IT maturity
  • Configure and support print solutions
  • On prem based printing
  • Cloud Printing
  • Printing for office and shopfloor IT

SharePoint Support & configure Dealing with a diverse user community with varying levels of IT maturity (Apply)

  • Support
  • Configure SharePoint environments
  • Basic design

Projects (Apply)

  • Actively participate in setup of initial IT environment in China
  • Within area of expertise be responsible for IT project activities
  • Execute tasks in a timely and accurate manner Apply

Improvement works according to the Scania Way (SRS) Understand and act according to the Scania way framework


  • Understand and act according to the Scania way framework
  • Maintain the normal situation, detect deviations and act immediately to eliminate them
  • Contribute to daily follow-up, daily steering
  • Participate and contribute to improvement activities based on a standardized working method


General Competencies (in alphabetical order)


Business Perspective (Apply)

Using an understanding of business issues, processes, and outcomes to enhance business performance. Apply

Coaching (Apply)

Helping others to make the most of their qualities and competences to accomplish tasks and solve problems.

Encourage a “Dare to try, Manage the risk approach”, allowing learning from mistakes. Apply

Using Information Technology (Guide)

Using software and information technology to accomplish one's work.


Personal Competencies (in alphabetical order)


Attention to Detail

Working in a conscientious, consistent, and thorough manner. Apply


Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus. Apply

Customer Focus

Providing service excellence to internal and/or external customers. Apply

Exemplifying Integrity

Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with the broader community. Apply

Planning and organizing

Reaching goals that are central to organizational success by making and following plans and allocating resources effectively. Guide

Adaptive and Curious

Ability to adapt to a changing environment and willing to learn new things. Apply


Forward leaning thinking, propose new solution Apply



  • End Users
  • General IT Team
  • Commercial Organisation including DigIt Team
  • Scania SAS users
  • External partners and suppliers
  • Scania IT Infra & Digital workplace project teams & line organizations
  • VW Group
  • Central and regional colleagues


Applicle process, standards and guideline

  • Production processes
  • Purchasing processes
  • Commercial processes
  • Complying with SHE and SPS/SRS principles
  • National and international regulatory requirements
  • Scania IT Enterprise Guardrails
  • Scania Group Policies (Global & Local)


Desirable experience & qualifications

  • 3+ years of experience of similar roles in a global and fast-moving environment.
  • In-depth knowledge about Intune and all its capabilities
  • Experience in Microsoft Modern Management and technologies such as:
  • Windows Autopilot, Windows (including MDM stack), Azure AD
  • Experience in China Office 365 Management and technologies such as
  • Exchange
  • Skype
  • SharePoint
  • OneDrive
  • Experience with Windows client operating systems
  • Experience of Workplace management in large global enterprise environments including zero trust clients
  • Printing
  • Knowledge of Android, iOS and MacOS desirable
  • Service Now experiences desirable
  • Fluent in Chinese and English

Aplicable Certifications

  • MOS (Microsoft Office Specialist) of O365 desirable
  • MCE (Microsoft Certified Educator) desirable



We are looking forward to your application that should include your CV and a personal letter. Interviews will be held continuously.

Application should be sent to with the title of Application Digital workplace Specialist/IT Support Specialist.



If you’re the right person for this opportunity and like the idea of joining a environment with great opportunities for professional development, then please contact us.

There are two different ways to submit your application.

For Scania Sales China

Please send your application via mail to:


For Scania Production China- located in Nantong Rugao

Please send your application via mail to:


Your application should include a covering letter describing why this would be a good step for you in your career and how you will contribute to the group's success and a CV in English.


We look forward to receiving your application.