15 JULY 2026
Reliable Support When Your Vehicle Needs It Most
Your business depends on vehicles that stay on the road. At Scania, we know that when a vehicle stops unexpectedly, fast and well-coordinated support can make all the difference.
Scania Assistance is a dedicated service designed to support you during roadside breakdowns, urgent technical issues, and situations where your vehicle cannot continue normal operation.
Available 24 hours a day, 365 days a year, Scania Assistance connects you with a professional service coordinator who understands Scania vehicles and can help coordinate the right response through the Scania support network.
How Scania Assistance Supports Your Operation
When you call Scania Assistance, the team will record the incident, confirm your vehicle location, understand the issue, and assess what support is required. Where necessary, a service vehicle may be dispatched with suitable tools and parts to help resolve the issue safely and efficiently.
Scania Assistance can also help coordinate with authorised workshops, trained technicians, service partners, recovery providers, and towing support where required.
The goal is simple: to minimise downtime and help get your vehicle back on the road as efficiently as possible.
Why You Should Use the Official Scania Assistance Number
When a vehicle breaks down, it may feel natural to call a workshop contact or someone familiar. However, using the official Scania Assistance number ensures your request enters a centralised system where your case can be logged, tracked, and coordinated properly.
This gives you greater visibility, improved follow-up, and a more consistent support experience, especially when your operation is under pressure or when you are working across borders.
When Should You Call Scania Assistance?
Scania Assistance should be your first point of contact when your vehicle cannot continue normal operation and immediate support is required. This may include:
What Information Should You Have Ready?
To help speed up the response, please provide the following when calling:
Support Across East Africa
With Scania Assistance, you have a clear, professional, and coordinated support channel whenever urgent assistance is needed. Whether your vehicle is operating locally or across borders, Scania Assistance is here to help keep your operation moving.
Contact Scania Assistance 24/7
Scania Assistance - one call to keep you moving.
Find out more about Scania Assistance here.
