Service Advisor
Requirements:
- Candidate must possess at least Bachelor's Degree or Automotive Technology
- At least four (4) years of working experience in the related field is an advantage
- Excellent customer service, interpersonal, and communication skills
- Required skill(s): Customer Focus, Maintenance Practices, Knowledge in Heavy Equipment/Trucks Repair
- Computer literate and knowledgeable in Microsoft Applications; Word, Power Point Presentation and Excel
- Have a valid driver's license is an advantage
Responsibilities:
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Maintains automotive records by recording problems and corrective actions planned
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductible
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Maintains good housekeeping in the workplace
- Perform other tasks as may be assigned by the immediate superior from time to time
If you got what it takes to drive real change, submit your resume to mricarte@bjmerc.com
or call Ms. Maricel Ricarte at +639177033258.