Parts Assistant - Parts Counter Person

Duties and Responsibilities:

• Customer Service & Sales: Identify customer needs through technical descriptions or old part inspections and recommend appropriate replacement parts or accessories.

• Inventory Management: Maintain accurate stock records using the Acumatica system, perform regular cycle counts, and organize the stockroom for efficient retrieval while maintaining a neat and orderly warehouse area.

• Order Fulfillment: Process orders from in-person customers, phone inquiries, and internal technicians. This includes pulling items from stock, placing special orders for out-of-stock items, and following up on backorders.

• Technical Support: Utilize parts catalogs (digital or physical) to look up stock numbers and explain technical functions to customers.

• Receive and inspect all incoming materials and reconcile them with packing lists, reports, and documents. Track damages and discrepancies on received orders and prepare discrepancy reports when needed.

• Prepare documents pertinent to the department’s operations and maintain files (e.g., Parts Withdrawal, Rob-Out, Returns, Parts Transfer, etc.).
• Check and recommend items for stock replenishment and report to Inventory Staff for proper action.

• Answer questions regarding procedures and resolve discrepancies regarding receipts, deliveries, and stock.

• Ensure proper monitoring of all parts returns, damaged and defective items, and rob-out parts.
• Communicate unsafe conditions or accidents/injuries to the immediate superior to facilitate prompt correction or reporting.

• Submit monthly reports such as Pre-Pick Report to Issuance (w/ aging), Stock Transfer Report, Receiving-Local Report, and Rob-Out Parts Report.

• Perform other functions that may be assigned by the immediate superior from time to time.