Procare
Maximised uptime for prioritised transports
Every part of your operation plays a role. But when it comes to maximising productivity and uptime, avoiding potential loss of business, as well as securing new contracts – the reliability of your vehicles provides the true core of your customer promise. ProCare is our most advanced tier of service offering, providing the highest level of uptime and productivity possible – and ensuring that promise can be made with confidence.
Data driven promises
Based on the data received 24/7 from over 600 000 connected vehicles globally, in combination with your specific vehicle data – our advanced analytics intelligence accurately predicts future mechanical issues, and solves them before they happen.
One step ahead
ProCare automatically adds new identified maintenance or replacement items to your upcoming service events in the vehicle service plan, and also sends automatic notifications to your local workshop. This means they always have the latest information regarding what parts or components are due for replacement so they can be ordered in advance of your scheduled visit – minimising the time spent at the workshop.
Digital service with a human touch
Although ProCare combines advanced algorithms that are processing vast amounts of data, with continuous 24/7 data monitoring – you always have your personal contacts at your local workshops. Someone you know, that knows you and your operation – rather than seeing you as an anonymous chassis number on a computer screen. So, while the ProCare algorithms make fast and very accurate decisions, your contact is always involved in terms of planning the service events where those decisions will be acted upon.
Per-vehicle offering
ProCare is offered on a per-vehicle level. This means that no matter if you have just one regular route that is operation-critical for your business, or if half of your fleet makes just-in-time deliveries – ProCare brings the highest possible uptime for those particular transports, and scales with your needs no matter the size of your business or fleet.
Want to know more about ProCare?
Discover all the advantages about ProCare. Download our brochure for an in-depth look at what we have to offer.
What keeps you on the road
- All data is analysed on centralised servers – enabling very powerful and complex calculations that allow for highly uptime-optimised service.
- Scania ProCare is under constant development – with more intelligence for each day that passes.
- The latest updates and refinements of the service and its constantly expanding component coverage are automatically applied to every contracted vehicle.
- Each vehicle is analysed using its own individual calculations to ensure every unique data point is accounted for, and Information regarding fault codes and deviations are evaluated daily.
- The service plan adapts continuously to changing factors such as driving behaviour and operational characteristics.
- Advanced conclusions can be drawn by combining insights and tracking trends from multiple data sources, such as: Engine load, crank time, start/stop frequency, battery status, engine hours, truck specification, rpm, ambient temperature and a large number of sensor values.
- The service covers uptime-critical components of both the driveline and aftertreatment system, brakes and other safety components – as well as the cab climate – to keep the drivers focused and healthy.
A ProCare customer case
Reliable fuel deliveries secured by ProCare
Fuel transport provider Qstar is one of the customers that has chosen Scania ProCare to proactively prevent downtime. Qstar has a fleet with its own trucks and is also using other operators for transport. Since the deliveries are made all over Sweden, the distances the trucks cover are enormous, around 200,000-250,000 kilometres annually. Comfort and safety are also of the utmost importance for the company, a mindset that encourages the drivers to be proud of their vehicles and treat the trucks accordingly.
”We believe that ProCare provides the best option to prevent our trucks from coming to a standstill. If that was to happen, we’d be paying for a driver that isn’t driving and a rental vehicle from another haulage company,” says Remi Skillingsås, Transport Manager, Qstar.
The trucks included in ProCare are monitored and evaluated daily, and components with a limited lifespan are changed before they might cause hassle. Trucks with advanced body builds or assignments with tight schedules and penalties for late deliveries would be the typical candidates for ProCare, where 100% planned uptime is the core purpose. Such as the transport of fuel, like Qstar.
Work at local workshop made easy
For Scania’s workshop in Norrköping, ProCare means repairs are replaced by proactively preventing downtime. Torbjörn Ericson’s experience is highly valued, and over the years, he’s seen many urgent repairs due to a lack of long-term planning. But today, several changes of parts with a limited lifespan can be done at the scheduled service appointments which only takes a few hours instead of a whole day.
“These customers are VIP to us. We can’t guarantee that errors won’t occur, but we can do our utmost to make them as few as possible, and not cause urgent downtime,” Ericson concludes.
Get in touch with your local dealer
Reach out to your authorized dealer for any inquiries regarding ProCare.