North America
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Smart Support

Scania Handshake

Proximity

We are committed to providing the best conditions for our customers on a local basis. When a machine is delivered, we ensure that the customer is introduced to Scania’s local support.

“The local Scania Handshake is one very important step we take to make sure the customer knows their local service provider. This is one of many steps we take to ensure our customers and their end-users are successful.”

Allen Marquess

Scania USA

COMMITTED

We are committed to supporting our customers before a need arises. Once the customer is identified, we notify our service network of the new customer in their area. The Scania service representative then contacts the customer and relays all service pertinent information. They also establish a relationship with them so the customer knows who to contact in the event there is ever a need.