The Workshop Manager is responsible for the smooth running of the Workshop; overseeing the Technician team, ensuring key performance indicators are achieved, whilst maintaining positive relationships with our customers.

• Manage the workshop control operation, planning workload and resource and ensuring there is an efficient flow of authorised work, and relevant internal / customer documentation is completed correctly and in a timely manner 
•  Strive to deliver or exceed depot key performance indicators: 
  •  MOT First time pass rate 
  • Workshop Productivity
  •  Customer Satisfaction Index 
• Scania Dealer Operating Standards targets Financial performance of the workshop operation 
• Lead and motivate staff 
• Build and develop customer relationships 
• Liaise with parts department to ensure planned work is fully catered for 
• Obtaining correct authority for repairs to be carried out 
• Manage workshop administration processes 
• Ensure appropriate clocking’s are made and all job cards and service sheets are completed in a timely manner 
• Maintain a high standard of cleanliness and tidiness 
• Participate in and promote all Scania GB / TruckEast initiatives 
• Any other duties relevant to the smooth and efficient operation of the department as determined by your manager

• Technical Qualification (City & Guilds or NVQ Qualified Technician) or proven experience repairing & maintaining vehicles
• Current driving licence
• Autoline 8.35 use
• Supervisory or management experience
• LGV/HGV licence
• Ability to work within a team
• Excellent organisation and analytical skills    
• Ability to work within guidelines and to deadlines
• Solution driven approach
• Excellent written and oral communication skills         
• Excellent customer service skills
• Detail orientated
• High level of computer literacy
• Ability to work under pressure              
• Possess excellent accuracy and numeracy skills
• Awareness and understanding of Health and Safety requirements 
• General knowledge of the industry
• Management of personnel preferred
• Computer literate