workshop controller

Location: TruckEast TruckEast Witham, 5 Moss Road, Witham CM8 3UQ


Salary Details: Competitive salary, plus excellent benefits


Job Type: 45 hours per week, Full-time, Permanent. Monday - Friday 08:00-17:00, alternate Saturdays 08:00-12:00


Reporting to: Depot Manager


The Workshop Controller is responsible for the smooth running of the Workshop; overseeing the Technician team, ensuring key performance indicators are achieved, whilst maintaining positive relationships with our customers.

essential duties and job responsibilities

  • Manage the workshop operation, ensuring there is a efficient flow of authorised work, and relevant internal / customer documentation is completed in a timely manner
  • At all times strive to exceed depot key performance indicators
  • Lead and motivate staff
  • Build and develop customer relationships through the provision of excellent customer service
  • Liaise with parts department to ensure planned work is fully catered for
  • Ensure Health & Safety regulations and safe working practices are adhered to
  • Ensure appropriate clocking’s are made and all job cards and service sheets are completed in a timely manner
  • Maintain a high standard of cleanliness and tidiness
  • Organise workloads and communicate with your team
  • Monitor and improve technician efficiency
  • Maximise technician utilisation, via liaison with service reception to ensure correct work loading
  • Participate in and promote all Scania GB / TruckEast initiatives


  • Technical Qualification (City & Guilds or NVQ Qualified Technician) or proven experience repairing & maintaining vehicles
  • Current driving licence
  • Autoline 8.35 use
  • Supervisory or management experience
  • LGV/HGV licence
  • Ability to work within a team
  • Excellent organisation and analytical skills    
  • Ability to work within guidelines and to deadlines
  • Solution driven approach
  • Excellent written and oral communication skills         
  • Excellent customer service skills
  • Detail orientated
  • High level of computer literacy
  • Ability to work under pressure              
  • Possess excellent accuracy and numeracy skills
  • Awareness and understanding of Health and Safety requirements 
  • General knowledge of the industry
  • Management of personnel preferred
  • Computer literate

employee benefits

  • Bonus scheme
  • Refer a friend scheme - up to £2,000 per successful referral
  • Life assurance scheme
  • Optional private health insurance
  • Enhanced overtime rates
  • Additional employer pension contributions
  • Structured Scania training programme
  • 30 days holiday per year including Bank holidays, increasing with length of service
  • 24/7 mental health and wellbeing support
  • Long service recognition and rewards
  • All required PPE equipment provided