telford wins dealer of the year
West Pennine Trucks Telford depot finishes first in the 2019 Scania Depot of the Year competition.
The Scania Depot of the Year competition focuses on rewarding the most customer focused depots by ranking them on their performance against a number of customer service driven metrics.
Telford performed fantastically, finishing the year with a 100% MOT pass rate, scoring a very impressive 99% on mystery shops and delivering above and beyond in a number of other areas.
Mark Davis, depot manager said, “I was over the moon when I found out we’d won. Over the past few years we’ve been working hard as a team to make sure we deliver the best possible aftersales support to our customers. Everyone played their part and we’re all really proud of what we’ve achieved.”
It is the first time Telford depot has won the coveted Scania award in a competition which West Pennine Trucks has recent success.
Steve Howard, Managing Director said, “Mark and the team have done a tremendous job in continually improving the depot and delivering unrivalled support to our customers across Telford and Shropshire. As a business we put the customer first and Telford epitomises that.
Howard continues, “Telford is our second depot to win Depot of the Year in the past 5 years and we’re continuing to adapt and introduce ways to make sure that if you bring your Scania into one of our six sites, you get the service your business deserves.”