owestry and telford recognised
Two of West Pennine Trucks six sites have been recognised for their commitment to their customers.
Just before lockdown, Oswestry depot manager, Darren Counsell and Telford depot manager, Mark Davis were recognised by Scania GB for achieving a 100% MOT pass rate.
Mark and his team at Telford had already been recognised as the Scania Depot of the Year 2019 and added this award, now on show in their service reception for achieving a 100% MOT pass rate.
Darren and the team at Oswestry went one step further and were recognised for two consecutive years of a 100% MOT pass rate, a fantastic achievement.
Steve Howard, Managing Director said, “As a business all our West Pennine Trucks depots strive to be the best. In 2018 we had a group average first time MOT pass rate of 97.9%. We looked at our processes and in 2019 improved our average MOT pass rate to 98.1% across our six sites.
Howard continues, “For Darren, Mark and their teams to consistently perform at that level not only shows their commitment to their customers but that they’re working together to make sure their service levels don’t drop.“