TruckEast Norwich crowned Scania Depot of the Year 2018

TruckEast Norwich takes the top spot as Scania’s ‘Depot of the Year’ in their annual UK-wide competition, thanks to hard work and a dedication to deliver an exceptional service to its customers.

Each year, Scania (Great Britain) Ltd recognises those that consistently deliver outstanding aftersales service and customer care through its Depot of the Year competition. Designed to encourage its dealer network to strive for excellence in every aspect of aftersales, the competition runs throughout the year and draws every aspect of dealer life under the microscope.

Criteria for the UK Depot of the Year award are set against key performance areas within the aftersales operation, in which TruckEast Norwich outscored all other Scania branches. Claiming maximum points against every target, including a fantastic 100% MOT pass rate, the result is a direct reflection of the hard work and commitment delivered by the branch.

Martyn Clipston, Aftersales Director – Eastern Region, comments “We are very proud and honoured to win Scania Depot of the Year. The dedication and overall service levels delivered by Depot Manager, Paul Loades and his team at Norwich are excellent and it’s fantastic for the branch to be recognised for their efforts.”

Paul Loads - Depot Manager
It is under the leadership of Depot Manager, Paul Loades that the site has gone from strength to strength.

TruckEast’s Managing Director, John Biggin, adds “We are delighted for Norwich to have achieved this award. As a brand, all Scania dealers aim to deliver the highest levels of aftersales care to our customers, so to be acknowledged for providing the best in the network is amazing.”

Committed to the highest standard of customer service, when Norwich was acquired back in February, 2016, TruckEast invested over £100,000 into upgrading the premises and facilities on site. But it’s under the leadership of Depot Manager, Paul Loades that the site has gone from strength to strength. Looking at the Depot of the Year rankings alone, over the past three years, Norwich has gone from ranking 70th in the network back in 2015 to where it is today – number one.

“Our priority at TruckEast is to keep business moving and the key to this is delivering fantastic customer service. But to be able to do that, you have to have a team of people that are motivated and love their jobs; this is what makes the difference. And at Norwich, I believe we have just that,” continues John.

As well as Norwich coming first in the Depot of the Year, TruckEast also had another three branches, Corby, Northampton and Stowmarket, finishing within the top ten positions – a total of 84 Scania branches make up the UK dealer network.