Focus on process delivers increase in first time MOT pass rate
2018 saw both volume of tests taken and hgv first time MOT pass rate increase across the TruckEast branches.
Passing an MOT first time is of increasing importance for hauliers up and down the country. Not only can a failure mean downtime, but it can mean further bad news with a negative impact on an operator’s compliance risk score.
The increased focus of compliance is one thing that we take very seriously for our customers and 2018 was a year in which we heavily invested in processes across the group.
The results paid off with five of our Scania branches exceeding 99% MOT first time pass rate. Norwich, the star performer, had an impressive 100% MOT pass rate, closely followed by Kings Lynn, Stowmarket, Wellingborough and Crick, all of which scored 99% first time passes.
Overall, the group had a grand total of 4,297 vehicles passing their MOT first time, meaning an average 97.3% first time pass rate – which exceeds 2017 results by 0.8%.
Regional Aftersales Director - East, Martyn Clipston comments “At TruckEast, our customers are our priority. Their focus is our focus. And compliance is a major factor in the transport industry so ensuring that we do everything we can to get it right the first time is high on the agenda.”
“2018 was a good performance and proved that focus on the process works, but our sights are set higher and we aim to continue to work hard to add value in the services that we offer,” adds Graham Broughton, Regional Aftersales Director – West.
TruckEast offers both MOT preparation and presentation at its 13 Scania branches and has 5 fully equipped ATF lanes within the group. All of its dealer sites also offer extended opening hours to provide additional convenience for operators.