Parts Advisor

Location: TruckEast Felixstowe, 6 Hodgkinson Road, Felixstowe, IP11 3QT


Salary Details: Competitive salary, plus excellent benefits


Job Type: Full-time, Permanent, Monday - Friday 08:00-18:00. Every third Saturday 08:00 - 12:00.


Reporting to: Depot Manager


Apply today to work amongst our highly-energised team at Felixstowe branch. Your role would be responsible for the smooth and efficient running of front and rear parts counters and controlling stock movments.

essential duties and job responsibilities

  • Run Front and Back Counters
  • Pick and deliver correct parts to customers and workshop on time
  • Complete relevant documentation including invoices etc.
  • Build and develop customer relationships and deliver excellent customer service
  • Work together with the workshop and other departments
  • Return warranty and service exchange units regularly
  • Receive and inspect all packages delivered, resolving any problems
  • Stock Management with DSM
  • Department housekeeping
  • Parts ordering
  • Supply parts to customers
  • Deal with suppliers
  • Promote parts to customers to increase sales
  • Inform customers of any promotions that are running to help increase sales
  • Control stock in cost effective manner
  • Deal with customers/colleagues in professional manner
  • Control VOR/Freight charge costs
  • Chase Supplier Credits
  • Any other general duties as designated by the Manager


  • Knowledge of Scania parts systems
  • Current driving license
  • Ability to work within guidelines given and to strict deadlines
  • Ability to work under pressure with a solution driven approach
  • Ability to work as part of a team
  • Excellent written and oral communication skills
  • Excellent customer service skills
  • Flexibility to undertake a wide range of tasks
  • Awareness and understanding of health and safety requirements
  • Computer literate
  • Detail oriented
  • Strong accuracy and numeracy skills

employee benefits

  • Bonus scheme
  • Optional private health insurance
  • Refer a friend scheme - upto £2,000 per successful referral
  • Life assurance scheme
  • Optional private health insurance
  • Additional employer pension contributions
  • Training and development opportunities
  • 30 days holiday per year including Bank holidays, increasing to 34 with length of service
  • Long service awards and recognition
  • 24/7 mental health and wellbeing support
  • All required PPE equipment provided