Service Advisor
Location: TruckEast Thetford, Unit 8, Mundford Road Trading Estate, Thetford, Norfolk, IP24 1NB
Salary Details: Competitive salary, plus excellent benefits
Job Type: Monday - Friday 08:00 - 18:00 and alternate Saturdays 08:00 - 12:00, 47 hours per week, Full-time, Permanent
Reporting to: Depot Manager
Overview
Apply today to work amongst our highly-energised team at Thetford branch. Your role would be responsible for delivering high-quality customer service to both interal and external customers, as well as ensure a smooth running service reception.
essential duties and job responsibilities
- Ensure a steady and realistic flow of available workshop throughput
- Liaise with external and internal customers, ensuring work is authorised
- Support and maintain customer’s service schedules , MOT and O licence requirements
- Provision of basic advise and estimates to customers
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
- Ensure service / inspection documentation are correctly completed and customer defect procedures adhered to
- Loading and daily checking of R2C to ensure all customer sheets are correct and complete
- Assist in maintaining a daily flow of quality job cards to administration for costing / invoicing
- Re-book any work and liaise with the parts department to ensure work is carried out promptly
- Ensure health and safety and safe work principles are met at all times within this position’s working environment
- Check and issue sublet order numbers to specialist and external agents and arrange/plan such works required
- Other duties as requested by management
CANDIDATE REQUIREMENTS
- Excellent organisational, analytical and administrative skills
- Good customer service skills
- Technical awareness of motor vehicles
- Ability to work as a team player within a busy department
- Ability to work unsupervised and adhere to strict guidelines
- Flexible approach to working hours
- PC literate - knowledge of ADP desired
- Ability to work calmly in a pressured environment
employee benefits
- Bonus scheme
- Optional private health insurance
- Free tea and coffee
- Free parking
- Additional employer pension contributions
- Training and development opportunities
- 22 days holiday per year plus Bank holidays, increasing with length of service
- All required PPE equipment provided