Service Advisor
Location: TE Fleet Corby, Crucible Road, Corby, NN17 5TS
Salary Details: Competitive salary, plus excellent benefits
Job Type: Monday-Friday, 8:00-17:30, Full-time, Permanent
Reporting to: Depot Supervisor
Overview
Apply today to work amongst our bustling team at TE Fleet Corby branch. This particular branch provides an exceptional service in maintaining local fleets - specialising in all makes trucks, trailers and tail-lifts. Your role would be responsible for delivering high-quality customer service to both interal and external customers, as well as ensure a smooth running service reception.
essential duties and job responsibilities
- Ensure a steady and realistic flow of available workshop throughput
- Liaise with external and internal customers, ensuring work is authorised
- Support and maintain customer’s service schedules , MOT and O licence requirements
- Provision of basic advise and estimates to customers
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
- Ensure service / inspection documentation are correctly completed and customer defect procedures adhered to
- Loading and daily checking of R2C to ensure all customer sheets are correct and complete
- Assist in maintaining a daily flow of quality job cards to administration for costing / invoicing
- Re-book any work and liaise with the parts department to ensure work is carried out promptly
- Ensure health and safety and safe work principles are met at all times within this position’s working environment
- Check and issue sublet order numbers to specialist and external agents and arrange/plan such works required
- Other duties as requested by management
CANDIDATE REQUIREMENTS
- Excellent organisational, analytical and administrative skills
- Good customer service skills
- Technical awareness of motor vehicles
- Ability to work as a team player within a busy department
- Ability to work unsupervised and adhere to strict guidelines
- Flexible approach to working hours
- PC literate - knowledge of ADP desired
- Ability to work calmly in a pressured environment
employee benefits
- Bonus scheme
- Refer a friend scheme - upto £2,000 per successful referral
- Life assurance scheme
- Optional private health insurance
- Enhanced overtime rates
- Enhanced employer pension contributions
- Structured Scania training programme
- 30 days holiday per year including Bank holidays, increasing with length of service
- 24/7 mental health and wellbeing support
- Long service awards and recognition
- All required PPE equipment provided