aftersales advisor

Location: Venture Road, Lawn Farm Business Park, Bury St Edmunds, Woolpit, IP30 9RZ


Salary Details: Competitive salary, plus excellent benefits


Job Type: Monday - Friday - 08:00 - 17:00, 1 in 3 Saturdays 08:00 - 12:00. Full-time, Permanent


Reporting to: Depot Manager


The After Sales Advisor will be responsible for the smooth daily operation of the Service Reception & parts working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

essential duties and job responsibilities

  • Maintain utilisation of productive staff to target levels
  • Ensure a steady and realistic flow of available work through the workshop.
  • Ensure both MOT functions are fully utilised
  • Liaise with external and internal customers and ensure work is authorised.
  • Support and maintain customer’s service schedules, MOT bookings, and O Licence requirements.
  • Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
  • Sourcing and ordering of parts, and verification of purchase invoices
  • Ensure Service / Inspection Documentation is completed correctly, and customer defect procedures adhered to.
  • Assist in maintaining a daily flow of quality job cards including costing and invoicing.
  • Ensure Health & Safety and safe work practices are met at all times
  • Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
  • Loading and daily checking of R2C to ensure all customer sheets are correct and complete
  • Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
  • Pick and deliver correct parts to customers and workshop on time
  • Complete relevant documentation including invoices etc.
  • Stock management
  • Ensure all invoice related queries are dealt with in a timely manner



  • A technical understanding
  • Knowledge of the automotive industry
  • Knowledge of the Kerridge system
  • Experience of working with HGVs
  • HGV Licence (desirable)
  • Ability to work within a team
  • Excellent written and oral communication skills
  • High level of computer literacy
  • Excellent organisation and analytical skills
  • Ability to work under pressure and have a solution-driven approach
  • Ability to work within guidelines and to deadlines
  • Excellent customer service skills
  • Detail orientated
  • Possess excellent accuracy and numeracy skills


employee benefits

  • Bonus Scheme
  • Optional private health insurance
  • Refer a friend scheme - up to £2,000 per successful referral
  • Life assurance scheme
  • Enhanced employer pension contributions
  • Training and development opportunities
  • 30 days holidays, including Bank holidays, increasing to 34 with length of service
  • Long service recognition and rewards
  • 24/7 mental health and wellbeing support
  • All required PPE equipment provided