Apply today to work amongst our exciting team at our Norwich branch. The position is for a Depot Supervisor, responsible for developing and maintaining the aftersales service provided to the customer in the depot.

• Maximise the profitability of both parts and service departments, including continual improvements in utilisation of staff and efficiency of organisation
• Budgeting in conjunction with Depot Manager
• Maintain compliance in all areas of Health and Safety in the workplace
• Selection and recruitment of staff in all departments (In conjunction with DM)
• Contribute to the development of all operating and administrative systems to ensure that quality, efficient and timely work is carried out
• Remain up to date with all relevant legal requirements
• Achieve and strive to exceed customer service level expectations and agreements
• Identify and implement a training plan for all depot staff
• Ensure premises are maintained to a high standard, inline with Scania Dealer Operating standards
• Ensure premises security measures are adequate at all times
• Actively seek new business in conjunction with Depot Manager
• Ensure all invoice related queries are dealt with in a timely manner
• Monitor Warranty / Contract ledger
• Actively participate in all SGB measured campaigns and competitions
• Other general duties as designated by the Manager

• Knowledge of Scania systems
• Leadership skills / experience
• Current driving licence
• Ability to manage a team
• Ability to work within guidelines and to deadlines
• Excellent written and oral communication skills
• Detail orientated           
• Excellent customer service skills
• Computer literacy
• Leadership skills
• High level of computer literacy
• Solution-driven approach
• Awareness and understanding of Health and Safety requirements
• Ability to work under pressure and have a solution-driven approach
• Possess excellent accuracy and numeracy skills
• Excellent organisation and analytical skills    
• HGV licence
• Experience of working with Scania products
• Main dealer parts experience

• Bonus Scheme
• Refer a friend scheme - upto £2,000 per successful referral
• Life assurance scheme
• Optional private health insurance
• Free tea and coffee
• Free parking
• Additional employer pension contributions
• Training and development opportunities
• 30 days holidays, including Bank holidays, increasing to 34 with length of service
• 24/7 mental health and wellbeing support
  
• Long service awards and recognition
• All required PPE equipment provided