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Scania Tanzania Implements Workshop History Information (WHI) To Increase Efficiency At Its Workshops

Scania Tanzania has become the first market in East Africa to successfully implement the Workshop History Information (WHI) application to increase the efficiency of their workshops. The application has been rolled-out in Tanzania taking into consideration the growth and size of the market, the number of units sold, utilization and performance, among other criteria.

WHI is a user-friendly application that stores information about work that has been previously done on a vehicle and enables the service team to get the service history of the vehicle. The objective of WHI is to maximize the vehicles’ up-time and reduce operating costs for Scania customers for them to maximize their business returns and thereby increase the competitiveness for Scania.

When the vehicle is brought to the workshop, the service team will be able to access information such as work done the last time the vehicle visited a Scania workshop, whether another Scania workshop repaired something which can help to explain the problem and if the repair is covered by a parts warranty or not. Vehicle service history will not only be available for the workshops in the country, but also to other workshops abroad connected to the WHI application, giving them an added advantage when servicing pre-owned vehicles that have been previously used in other markets.

Additionally, the application will be a useful tool for the Pre-Sales department when ordering pre-owned vehicles for customers by enabling them to check the service history of the vehicles and selecting the best ones for the customers.

Digitalization At The Workshop

“The biggest advantage for me with the implementation of WHI at our workshops, is that I can access the application via my mobile phone when I don’t have my laptop with me,” explains Petko Filipov, Service Manager at Scania Tanzania.

With the implementation of more digitized processes at the workshop, it is improving the efficiency of the service team by using data analytics and historical data to make it much easier in making the right decisions when the vehicle comes to the workshop, thus improving customer satisfaction by ensuring maximum uptime.