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It’s A Dream Come True Working At Scania

Joyce Kilasi a customer service advisor at Scania Tanzania, started working at the company in November 2017 as an intern after completing her degree in industrial engineering, and was quickly promoted to her currently role as a service advisor in May 2018.

Her love and passion for Scania began in 2012 when she was still in high school, after overhearing a discussion where a group of people were talking about Scania buses. “I overheard a group of people talking about Ilasi Express (a popular bus company in Tanzania) and they were describing how good Scania buses are and how well they perform on the road. This is when my interest and passion for Scania was ignited, and it is a dream come true working at the company,” she explains excitedly.

Customer First

Joyce feels incredible working in the automotive industry though she admits it does come with its challenges just like any other job. “It is a challenging environment because we make vital decisions and if we make the wrong ones, it will cost the customer. You need to be able to think fast on your feet, put the customers first and be a really good listener when the customers visit the workshop with an issue in order to give them the best solution,” she expounds.

At Scania, her job entails scheduling workshop service appointments for customers and updating them on the status of their vehicles when they come in for service or maintenance. Joyce has to liaise with the technicians in ensuring that deliverables are achieved and that the customers’ expectations are met in the shortest time possible. “Team spirit is crucial for us at the workshop because we each have a role to play and if one person does not deliver in their role, it will negatively affect the customer and their business,” she highlights.

As a young lady in this industry, Joyce’s job enables her to meet and interact with new people every day and through Scania’s continuous innovation, learn new technology which enhances her problem-solving skills at the workshop. “Though still a male dominated industry, there are many opportunities for women to grow and learn in the automotive industry. I encourage women to take a chance and join us in this industry,” she encourages.