Service Crew Compete to be the Best to Drive the Shift to a Sustainable Transport System
Scania Top Team 2017-2018 crowns five service personnel who will pit their skills and teamwork against top teams at an international level.
October 28, 2017 - How difficult is it to diagnose an electrical problem on a heavy truck? A team of four service technicians and one service advisor from Scania Singapore approached it systematically by discussion, delegation and referencing the Scania Multi to pick out the faulty wire from a wire diagram.
By staying organised and communicating well, the five who call themselves Team Dynamic clinched the winning title at the Scania Top Team Competition Singapore 2017-2018 held today.
The team will represent Singapore at the regional league of the competition in Kuala Lumpur in September 2018. From the five regional leagues held around the world, 10 top teams will be selected to participate in the world finals in Södertälje, Sweden.
Scania Top Team is a global competition programme aimed at enhancing the skills of Scania’s service and parts personnel to drive the shift towards a sustainable transport system. The programme emphasises a partnership-driven approach in engaging all employees to develop solutions that achieve tangible results in carbon footprint reduction, while ensuring that the demands of a growing population are met.
The participating teams undergo theory assignments and technical challenges simulating real-life service problems, which they have to diagnose and solve.
“Scania Top Team challenges and encourages our service and parts teams to push their competencies, skills and teamwork further towards our vision of a sustainable transport system with customers,” said Mark Cameron, Regional Director or Scania South Malaysia & Singapore, and Country Manager of Scania Singapore.
He added: “As our front-line service crew, they are the heroes who keep our customers’ vehicles reliable, safe and fuel-efficient with minimum impact to the environment.”
The Singapore league started with theory assignments and finished off with the national finals today. Team Dynamic successfully demonstrated a high level of technical competency, discipline and teamwork on the five competition challenges – Theory, Electrical, Air-Conditioning, Transmission and Chassis – designed to reflect the demands of customers seeking to run profitable and sustainable businesses.
“It was very challenging, but the competition has allowed us to refresh our knowledge and understand areas where we can further improve our abilities to serve customers better,” said Chua Chin Heng, the captain of Team Dynamic. His other team mates were Rajakumar M, Lim Wei Soon, Ganesan S and Mohd Rozaimi.
Scania Top Team developed from a national training event into a global competition programme held once every two years. This year’s is the tenth instalment held at an international level, involving more than 8,000 participants from 65 countries.
Chua Chin Heng, captain of Team Dynamic (centre), oversees the diagnosis of a gear box failure with his team mates at one of the challenge stations.
Thor Brenden, Services Director for Scania Southeast Asia (third from left), presents the challenge trophy for Top Team Singapore 2017-2018 to Team Dynamic. From left: Lim Wei Soon, Mohd Rozaimi, Thor Brenden, Chua Chin Heng, Rajakumar M and Ganesan S.