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Scania NZ Product Support

Media Release Wednesday 01 September, 2021

OUR PRODUCT SUPPORT TEAM PROVIDES TECHNICAL ASSISTANCE TO SCANIA WORKSHOPS AND INDEPENDENT SERVICE DEALERS.

Adding value and supporting the diagnostic process when something goes wrong, helping get our customers back on the road fast.

Product Support manager Sten-Ake, and support engineers Cam and Barry - who have 100 years of experience between them - support 10 Scania workshops and 14 independent service dealers across the country, providing technical advice as well as trouble shooting, repair methods, specification changes and technical bulletins.

If there are any questions in the dealer network that can’t be solved, Product Support steps in. The team has access to the database in Sweden plus up-to-date operational analyses sent through from workshops. Sometimes analysis is full signal logging of a truck’s computer system, showing what the different components are sending and receiving in all CAN (Controller Area Network) messages. In some cases where first-hand information is required to rectify an issue, one of the Product Support team can be deployed to work directly with the dealer and customer.

 

Product Support also interacts with the worldwide Scania Field Quality department and Global Technical Helpdesk on reporting product deviations, helping keep the network up to date with all technical information and repair methods. They also make sure all Scania workshops in New Zealand have access to the latest diagnostics and programming tools.

Scania global consistently supplies solutions on deviations that have been present in other markets to the Kiwi team as well and so far, there hasn’t been any problem unsolved in the New Zealand market with the support mechanisms currently in place. Go team!

 

Pic left to right: Sten-Ake Persson, Barry Harvey & Cameron Nicol

For further information, please contact:


Laura Blackburn, Marketing & Communications Manager, Scania New Zealand
Phone: +64 21 650 767, email: laura.blackburn@scania.co.nz