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Data We Process

The data we collect depends on your relationship to Scania. In the tabs below, you can access detailed information about the data we collect for different purposes. 

Customer
Driver
Employee
Business partner/supplier
Visitor

WHAT PERSONAL DATA DO WE PROCESS FROM YOU AS A CUSTOMER?

When you and/or your employees order a product and/or service we process your contact information to communicate and deliver requested products and services.

If you are a sole trader all data that we process about your company becomes personal data.

Why do we process your data?

What categories of personal data do we process?

Legal ground

To provide a quotation

  • Organizational data, such as company name, country, company address & phone number
  • Contact information (such as name, email, phone number, address)
  • If you are a sole trader we process financial data such as credit ratings

Legitimate interest

To deliver upon a contract

  • Organizational data, such as company name, country, company address & phone number
  • Contact information (such as name, email, phone number, address)
  • If you are a sole trader we also process financial data such as credit ratings, bank accounts and payments as well as contractual related data such as contract number, order number, invoices

Contractual obligation

To provide services and support

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number

Contractual obligation

To inform you about products & services that we believe may be of interest

  • Contact information (such as name, email, phone number, address)
  • Contact preferences

Legitimate interest

To follow up our performance and how satisfied you are with our products & services and invite you to participate in surveys

  • Contact information (such as name, email, phone number, address)
  • Contact preferences

Legitimate interest

To make corrective actions

  • Contact information (such as name, email, phone number, address)
  • Delivery address
  • Purchases and transactions

Legitimate interest

What personal data do we process from you as a driver?

There are three main ways that you interact with Scania as a driver.

You drive a Scania vehicle

If your employer enters into a contract with Scania that includes Scania’s Connected Services, the vehicle you drive will be monitored remotely by Scania and your employer. We collect various types of operational data from the vehicle such as fuel consumption, driving patterns, geo position of the vehicle, error codes et cetera. This all becomes personal data when we may identify who is driving the vehicle.

We process this data in order to

  • deliver the services requested by the customer
  • on request deliver in-vehicle entertainment services
  • conduct remote diagnostics as well as repair and maintenance planning
  • provide support
  • fulfil contractual obligations and legal obligations
  • improve quality and further develop our products & services

The data we collect is either provided by your employer, collected from the vehicle or created in our IT-systems that you use.

You enter into a driver com­pe­ti­tion organized by Scania

If you choose to enter a driver competition organized by Scania we need to collect some of your personal data - for example your name and contact information - in order to process your registration and your participation in the competition. This data is provided directly by you.

You have an emergency on the road and you call Scania As­sis­tance

If you have an emergency on the road and you choose to contact us for emergency assistance we need to process your personal data in order to identify you, understand your emergency, provide assistance and contact you to continuously communicate information regarding your assistance case.

 

 

Why do we process your data?

What categories of personal data do we process?

Legal ground

To fulfil our contractual obligations such as:

  • deliver services requested by the customer / your employer
  • on request deliver in-vehicle entertainment services
  • conducting remote diagnostics as well as repair and maintenance planning
  • provide support
  • Driving behaviour, for example driving pattern including geo-location and operating hours
  • Identification data, for example the Vehicle Identification Number, IP number, MAC address, driver ID, IT-system user ID 
  • Performance data from the vehicle, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes
  • System logs from our IT-systems

Contractual obligation

To follow up contractual obligations of the customer

  • Driving behaviour, for example driving pattern including geo-location and operating hours
  • Identification data, for example the Vehicle Identification Number, IP number, MAC address, driver ID, IT-system user ID 
  • Performance data from the vehicle, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes
  • System logs from our IT-systems

Legitimate interest

To process your participation in our driving competitions

  • Contact information (such as name, email, phone number, address)
  • Your Age
  • Your Language preference
  • The Company Name for your employer

Consent

To provide emergency assistance on the road

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number
  • Vehicle Identification Number
  • Registration number
  • Description of the emergency incl. description of any physical injuries and need of medical assistance
  • Geographic position
  • Vehicle data for remote diagnostics

Legitimate interest

To improve quality and develop our products & services

  • Contact information (such as name, email, phone number, address)
  • Driving behaviour, such as driving pattern including geo-location and operating hours
  • Identification data, for example the vehicle-ID (including VIN and chassis ID), IP number, MAC address, driver ID 
  • Performance data from the vehicle, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes
  • Emergency assistance cases

Legitimate interest

What personal data do we process regarding you as an employee?

When you apply for a position at Scania we ask you to provide some personal data in order to process your application for example contact information, reference information such as previous work history, education, certificates.

During your employment at Scania we process your personal data in order to:

  • administer your employment,
  • fulfill our legal obligations as employer
  • fulfill our legitimate interest to:
    • steer, plan and evaluate the work
    • protect company employees and assets
    • contact and inform employees
    • being transparent to owners and the general public

After you have left the company we process limited amounts of data required to fulfil our legal obligations for example data showing your employment period.

Why do we process your data?

What cat­e­gories of personal data do we process?

Legal ground

Staff administration

  • Contact information (such as name, email, phone number, address) 
  • Employment data (Employment number, User-ID, Photos)
  • Financial information (salary, taxes, expenses, time reports, bank account number etc)

Contractual obligation

Fulfil legal obligations (for ex reporting to authorities, documenting rehabilitation, comply with collective agreements etc)

  • Contact information (such as name, email, phone number, address) 
  • Citizenship
  • Date of birth 
  • Financial information (salary, taxes)
  • Union membership (to fulfil the collective agreement, the data is collected as needed)

Legal obligation

Planning and follow up

  • Organizational information (place of work, cost centre, direct manager etc)
  • Performance evaluations
  • Development plans

Legitimate interest

To provide access to our IT-systems and to improve our systems

  • Contact information (such as name, email, phone number, address) 
  • User-id
  • User preference settings in systems
  • Logs of your usage of our systems

Legitimate interest

Safety in case of emergency

  • Contact information (such as name, email, phone number, address) 
  • Next of kin 
  • Citizenship
  • Date of birth 

Protection of your vital interest

To protect our employees and our company assets

  • Access logs from IT-systems and entry systems, 
  • IT-logs from applications and network services, 
  • Camera surveillance
  • Security incident reports

Legitimate interest

Transfer of personal data externally to enable you to perform your work duties 

  • Contact information (such as name, email, phone number, address)
  • License registration
  • Personal data on contracts
  • Images and film

Legitimate interest

What personal data do we process from you as a business partner/supplier?

If you work as an representative for a supplier that provides products & services to Scania we process limited amounts of your personal data, e.g. your contact information and identification. This is used to evaluate your offering, manage a contract and provide you with access to relevant IT-systems.

Why do we process your data?

What categories of personal data do we process?

Legal ground

To evaluate a proposal from you or your employer

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number
  • If you are a sole trader we also process financial data such as credit ratings and prices

Legitimate interest

To perform contracts with you or your employer

  • Contact information (such as name, email, phone number, address) 
  • Organizational data, such as company name, country, company address & phone number, business organisation number
  • If you are a sole trader we also process financial data such as credit ratings, bank accounts and payments

Legitimate interest

To provide access to our IT-systems

  • Contact information (such as name, email, phone number, address) 
  • User-id
  • Language settings in systems
  • Logs of your usage of our systems

Legitimate interest

To communicate with yourself or your employer

  • Contact information (such as name, email, phone number, address) 
  • Organizational data, such as company name, country, company address & phone number

Legitimate interest

What personal data do we process from you when you visit our websites?

When you visit our websites your web browser provides us with some information that helps us understand how you are using our websites, for example if you are using a mobile device or a computer, which region in the world you are surfing from and which browser you are using. This data helps us tailor our website and enhance your browsing experience. In the privacy settings of your browser you can decide exactly what information you share with us.

We use a limited number of cookies to help us understand how you are using our websites, for more information about our use of cookies see our cookie policy.

When you visit our premises or events we need to collect some data about you and your potential co-travellers in order to make your visit successful and safe.

Why do we process your data?

What categories of personal data do we process?

Legal ground

To enhance your browsing experience

  • IP-address
  • Browser type and version 
  • Operating system
  • Date and time for you visit
  • URL of the referring site 

Legitimate interest

Evaluate website usage and enhance our website

  • IP-address
  • Browser settings
  • Type of device used to access the site

Legitimate interest

To fulfil the purpose of your visit at Scania

  • Contact information (such as name, email, phone number, address)
  • Co-traveller information (such as name, email, phone number, address, age)
  • Organizational data, such as company name, country, company address & phone number
  • Language
  • Food preferences
  • Travelling and lodging details
  • Driver license
  • Host details

Legitimate interest

To protect our visitors and our company assets

  • Access logs from IT-systems and entry systems, 
  • IT-logs from applications and network services, 
  • Camera surveillance
  • Security incident reports

Legitimate interest