Job Descriptions

The Customer Service Advisor works pro-actively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-up. This work contributes to an optimized utilisation of the workshop and long profitable relations with the customers.

Desirable experience & qualifications:-

• High school education
• Relevant work experience in a dealership position recommended
• Further education in relevant field an advantage

The main responsibility of a Scania salesperson is to proactively promote and sell Scania products and services contributing to the profitable growth of Scania. The role is focusing on deals with new & used vehicles as base, but is also including an overall responsibility for the customers in a certain territory or customer segment.

It’s a role supported by service and specialist salespeople in some cases due to complexity or other reasons. The Scania salesperson shall be able to handle most solution sales deals. This is achieved by approaching new customers and by developing the existing. Focusing on the customer, understanding and transforming their needs in to value adding solutions as well as upholding a positive brand image are key aspects for the role.

Desirable experience & qualifications:-

• Degree or Diploma in Automotive, Engineering or Business Studies (Marketing, Management, Transportation, Logistics) from recognized Institution of Higher Learning.
• 5 to 8 years of working experience in similar environment or sales in particular.
• Experience in the automotive industry would be an added advantage.
• Effective negotiation and influencing skills. Eager to sell
• Ability to identify opportunities for business development
• Ability to take initiative and work under pressure
• Ability to build and manage key relationships
• Possess driving license and able to travel
• Fresh graduates are encouraged to apply

The main responsibility of the Workshop Manager is to proactively develop and manage the workshop business and operations in order to maximize customer and employee satisfaction, as well as business performance contributing to the profitable growth of Scania. The Workshop Manager ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships.

Desirable experience & qualifications:-

• Tertiary Education/Degree
• Technical & supervisory 
• At least 8 to 10 years experience in managing a workshop or production/operations
• Heavy vehicle license
• Relevant work experience in the automotive or manufacturing industry

The main responsibility of the Parts Assistant at a distributor is to carry out the parts business in a cost efficient and profitable way for the whole business unit. The Parts department coordinate a healthy stock level that meets the needs of the end customers and the workshops and contributes to a profitable business with well-defined targets. The Parts department is the distributer counterpart towards Scania Parts and Logistics and set the demands from the distributer.

Desirable experience & qualifications:-

•  Relevant Education or equivalent work experience
• Business knowledge and experience from a similar role an advantage
• Experience in the Automotive industry will be an added advantage
• Fluent in English

The main responsibility of the Parts Executive – Pricing is on work related to pricing of spare parts and services. 

Desirable experience & qualifications:-

• Relevant education or equivalent work experience
• Experience from similar role, an advantage
• Fluent in English