Joan was recognized as the company’s Employee of the Year for her outstanding contribution to the company in meeting the needs of our customers. She has been instrumental in ensuring a smooth purchase process for our customers- often going above and beyond to put the customers first.
With a background in IT, Joan is shining in our sales department as a Sales Administrator.
What does your job entail and what is a typical day like for you at SEAL?
I’m responsible for ensuring our customers are satisfied with our products and services, coordinating the sales team activities, liaising with other departments to ensure proper service to customers from order to delivery as well as supporting the sales team with general operations to achieve our team's objectives.
How has SEAL helped you in your career development?
It has expanded my professional network in the motor industry and it has given me an opportunity to work in a world-class company.
What is your proudest moment at SEAL?
Definitely being selected as the employee of the year for 2018 due to my all round exemplary performance throughout the year. This I can attest was due to the support, mentorship and team spirit of the Scania staff members.
We currently do not have many women in the transport and automotive industry. What is your advice to women interested in a career in these industries?
The transport/automotive industry has for the longest time been male dominated but women now have a significant presence. Women should cultivate confidence, stay positive and have a good attitude towards their job. Strive to be an aggressive lifelong learner in this field.
What’s a common question you get from customers?
Why should I buy a Scania and not any other brand in the market? This is where I put on my ‘persuasive gloves’ on and convince them why our product is the best for their organization.
If you could switch your job for just one day with anyone else within SEAL whose job would you want?
I would switch it with the pre-sales engineer just to understand the process involved in customizing a vehicle to suit the customer’s needs. In sales, we normally share vehicle specifications and the pre-sales team is able to advise on the best vehicle for the customer based on application.
If you had to eat one meal, every day for the rest of your life, what would it be?
Mashed Potatoes with sautéed vegetables and Mursik (traditional Kalenjin drink).
What are three career lessons you’ve learned thus far?
Teamwork is vital in any organization, it promotes an atmosphere that fosters friendship and loyalty. These relationships motivate employees, pushes them to work harder, cooperate, be supportive of one another and achieve organizational goals.
Strive to learn something new each day be it a skill, the product you are selling or something from your market and the value of patience and persistence in attaining success.
What do you hope for our industry?
I hope that we all embrace the shift towards a sustainable transport system.