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KENYA
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Climbing The Corporate Ladder One Department at a Time

Scania has become home to Anthony Mwangi, a service advisor in our Nairobi office, having worked for our distributor, Kenya Grange from 2002, and thereafter being absorbed into Scania East Africa in 2014 when the company took over operations.

His journey began in the kitchen where he worked for one year, and his ambition and eagerness to grow resulted in a promotion to the parts centre where he worked for ten years in different positions. “My former boss saw the passion I had to grow in the company and he did not hesitate when I requested to be promoted to another department,” he explains. At the parts centre, he was responsible for managing the logistics of importing parts, ensuring they were available in the required time for customers.

Customer First

In 2013, Anthony was promoted as a service advisor where he has continued to deliver exceptional customer service to our customers. “I am really passionate about our customers and giving them the best service,” he highlights. The key to his success in his role has been establishing good working relationships with the customers by always keenly listening to the them when they visit the workshop and having a teachable spirit. “Each day there’s always something new that I learn that enables me to enhance my skills,” he expounds.

As a service advisor, Anthony provides solutions to customers when they visit the workshop for service and maintenance and he describes his job as challenging and enjoyable because he gets to interact with many customers. Time is of the essence at the workshop and with the technicians, he works to ensure that all deadlines and customer expectations are met. “Customers should bring in their vehicles as per the service schedule given by Scania to ensure maximum uptime of their vehicles,” he advices.

To the young boy or girl interested in a career in the automotive industry, Anthony encourages them to be dedicated, focused, passionate and have a positive attitude no matter which position they start at.

3 Questions

If you could be a Scania truck or bus, which model would you be and why?

I would be a P360 truck. It is very economical when it comes to fuel consumption and durability.

Which is your favourite part of a Scania vehicle?

That has got to be the engine. It’s made of several parts and components and how it works is just interesting.

Your proudest moment at Scania?

When I was tasked to head the Mombasa workshop for one year.