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Scania privacy statement

 

 

A core value for us at Scania is Respect for the individual. This is the foundation when we interact with you in your role as our valued customer, a driver of our vehicles, a co-worker in our global organisation, a trusted business partner/supplier or when visiting our websites, premises or events.

We process your personal data when it is needed to:

·       deliver our products and services,

·       support and assist you when you use our products & services,

·       fulfil and follow up contractual obligations, ours as well as yours

·       fulfil legal obligations

·       provide information about our products & services as well as upcoming events,

·       improve quality and further develop our products & services as well as our organization.

We strive to handle and protect your personal data with the same respect and integrity that we would apply to ourselves. Sometimes we utilize trusted business partners to help us deliver our products and services. In those cases we need to share your data with our business partners, we ensure that they treat your data with the same respect and integrity that we do.

In this privacy statement we would like to inform you what personal data we might process, why we are doing it and how we ensure that your rights and your privacy is respected. If you have any questions or concerns you are always welcome to contact us or talk to your Scania contact.

 

Privacy Statement – FAQ

Does Scania share my data with third parties?

We never sell your data to third parties.

To provide the best products and services we utilize our global organization and a global network of trusted partners. This means that we may - from time to time - share your data (all or selected parts) within the Scania Group as well as with trusted business partners that help us. Typical examples include:

  • when you buy something in Scania Webshop we share some data with partners that handle your payment or delivers the packages to you.
  • we may process your data in IT-systems that are developed, delivered or hosted by our external IT-partners
  • we may use third parties to help us organize events that you participate in, to provide you with hotel, transports etc.
  • when you call our Emergency Assistance we may share your data with third parties such as for example towing companies

In those cases where we need to share your data with our business partners, we ensure that they treat your data with the same respect and integrity as we do.

If required by law we may share your data with public authorities.

Where does Scania process my data?

Scania is a global company with operations in over 100 countries. To provide the best products and services we utilize our global organization and a global network of trusted partners. This means that we might choose sometimes to process your data (all or selected parts) inside as well as outside of the European Union. When doing so we always comply with existing regulations and ensure that your data is handled in a secure way. If your data is transferred out of the European Union this is done using appropriate safe guards.

In this context ‘processing’ mean any operation or set of operations on personal data such as; collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

How do you protect my data?

We are committed to always protecting your data, we will take all reasonable legal, technical and organizational security measures to adequately protect the personal data that we process against manipulation, loss, destruction or unlawful access.

Our security measures are continuously improved in line with the development of available security products & services.

 

How long do you keep my data?

We keep your data only as long as necessary to:

  • fulfil our contractual obligations towards you
  • fulfil the purpose for which the data was collected
  • fulfil our legal obligations

What are my rights?

Right of access

You can request a registry extract showing what personal data we process regarding you. This is free of charge for you.

The registry extract will be sent to your address that we have registered in our systems or, if you so choose, be picked up at our office where you must identify yourself before we provide the data.

Right to rectification

You have the right to update your information to ensure that we always have the correct information.

Right to erasure

You may, without undue delay, have your personal data deleted if any of the following conditions apply:

  • If the data is no longer needed for the purposes for which it was collected.
  • If your treatment is based solely on your consent and you recall your consent.
  • If deletion is required to fulfil a legal obligation.

Right to object

You are always entitled to object to processing of your personal data for direct marketing. This is an absolute right, which means that if you object we shall stop all further use of your data for direct marketing.

You also have the right to object to any processing that we base on legitimate interest. if you object then you must specify in detail what you object to and why. We must then demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or show that our processing is for the establishment, exercise or defence of legal claims.

Right to restriction
You are entitled to request a temporary limitation on processing your data. Processing may be limited in the following situations:

  • When you believe your data is incorrect and you have therefore requested a correction with us. You may then request that processing of your data be limited while we validate if your data is incorrect.
  • When the data processing is illegal, but you oppose to your data being deleted and instead request that the use of these data be restricted.
  • When you need your data to be able to determine, enforce or defend legal claims, even if we no longer need your data for the purpose of our processing.

Right to data portability

You are entitled to obtain the data you have provided to us in order to use them elsewhere. This right only applies in cases where our processing of your data is based on the legal ground that you have given your consent to the data processing or if you have entered into a contract with us.

Notification of violation (complaint)

If you believe your data is being processed in violation of current regulations, please report it to us as soon as possible. You also have the right to file a complaint with the Data Protection Authority in your country.

How do I contact you if I have questions?

 

お問い合わせ

ご質問などがありましたら弊社までお問い合わせください (ここをクリック)。

 

Data We Process

The data we collect depends on your relationship to Scania. In the tabs below, you can access detailed information about the data we collect for different purposes. 

What personal data do we process from you as a customer?

When you and/or your employees order a product and/or service we process your contact information to communicate and deliver requested products and services.

If you are a sole trader all data that we process about your company becomes personal data.

Why do we process your data?

What cat­e­gories of personal data do we process?

Legal ground

To provide a quotation

  • Organizational data, such as company name, country, company address & phone number
  • Contact information (such as name, email, phone number, address)
  • If you are a sole trader we process financial data such as credit ratings

Legitimate interest

To deliver upon a contract

  • Organizational data, such as company name, country, company address & phone number
  • Contact information (such as name, email, phone number, address)
  • If you are a sole trader we also process financial data such as credit ratings, bank accounts and payments as well as contractual related data such as contract number, order number, invoices

Contractual obligation

To provide services and support

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number

Contractual obligation

To inform you about products & services that we believe may be of interest

  • Contact information (such as name, email, phone number, address)
  • Contact preferences

Legitimate interest

To follow up our performance and how satisfied you are with our products & services and invite you to participate in surveys

  • Contact information (such as name, email, phone number, address)
  • Contact preferences

Legitimate interest

To make corrective actions

  • Contact information (such as name, email, phone number, address)
  • Delivery address
  • Purchases and transactions

Legitimate interest

 

What personal data do we process from you as a driver?

There are three main ways that you interact with Scania as a driver.

You drive a Scania vehicle

If your employer enters into a contract with Scania that includes Scania’s Connected Services, the vehicle you drive will be monitored remotely by Scania and your employer. We collect various types of operational data from the vehicle such as fuel consumption, driving patterns, geo position of the vehicle, error codes et cetera. This all becomes personal data when we may identify who is driving the vehicle.

We process this data in order to

·         deliver the services requested by the customer

·         on request deliver in-vehicle entertainment services

·         conduct remote diagnostics as well as repair and maintenance

planning

·         provide support

·         fulfil contractual obligations and legal obligations

·         improve quality and further develop our products & services

The data we collect is either provided by your employer, collected from the vehicle or created in our IT-systems that you use.

You enter into a driver com­pe­ti­tion organized by Scania

If you choose to enter a driver competition organized by Scania we need to collect some of your personal data - for example your name and contact information - in order to process your registration and your participation in the competition. This data is provided directly by you.

You have an emergency on the road and you call Scania As­sis­tance
If you have an emergency on the road and you choose to contact us for emergency assistance we need to process your personal data in order to identify you, understand your emergency, provide assistance and contact you to continuously communicate information regarding your assistance case.

 

Why do we process your data?

What cat­e­gories of personal data do we process?

Legal
ground

To fulfil our contractual obligations such as:

  • deliver services requested by the customer / your employer
  • on request deliver in-vehicle entertainment services
  • conducting remote diagnostics as well as repair and maintenance planning
  • provide support
  • Driving behaviour, for example driving pattern including geo-location and operating hours
  • Identification data, for example the Vehicle Identification Number, IP number, MAC address, driver ID, IT-system user ID 
  • Performance data from the vehicle, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes
  • System logs from our IT-systems

Contractual obligation

To follow up contractual obligations of the customer

  • Driving behaviour, for example driving pattern including geo-location and operating hours
  • Identification data, for example the Vehicle Identification Number, IP number, MAC address, driver ID, IT-system user ID 
  • Performance data from the vehicle, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes
  • System logs from our IT-systems

Legitimate interest

To process your participation in our driving competitions

  • Contact information (such as name, email, phone number, address)
  • Your Age
  • Your Language preference
  • The Company Name for your employer

Consent

To provide emergency assistance on the road

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number
  • Vehicle Identification Number
  • Registration number
  • Description of the emergency incl. description of any physical injuries and need of medical assistance
  • Geographic position
  • Vehicle data for remote diagnostics

Legitimate interest

To improve quality and develop our products & services

  • Contact information (such as name, email, phone number, address)
  • Driving behaviour, such as driving pattern including geo-location and operating hours
  • Identification data, for example the vehicle-ID (including VIN and chassis ID), IP number, MAC address, driver ID 
  • Performance data from the vehicle, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes
  • Emergency assistance cases

Legitimate interest

What personal data do we process regarding you as an employee?

When you apply for a position at Scania we ask you to provide some personal data in order to process your application for example contact information, reference information such as previous work history, education, certificates.

During your employment at Scania we process your personal data in order to:

·            administer your employment,

·            fulfil our legal obligations as employer

·            fulfil our legitimate interest to:

o     steer, plan and evaluate the work

o     protect company employees and assets

o     contact and inform employees

o     being transparent to owners and the general public

After you have left the company we process limited amounts of data required to fulfil our legal obligations for example data showing your employment period.

Why do we process your data?

What cat­e­gories of personal data do we process?

Legal ground

Staff administration

  • Contact information (such as name, email, phone number, address) 
  • Employment data (Employment number, User-ID, Photos)
  • Financial information (salary, taxes, expenses, time reports, bank account number etc)

Contractual obligation

Fulfil legal obligations (for ex reporting to authorities, documenting rehabilitation, comply with collective agreements etc)

  • Contact information (such as name, email, phone number, address) 
  • Citizenship
  • Date of birth 
  • Financial information (salary, taxes)
  • Union membership (to fulfil the collective agreement, the data is collected as needed)

Legal obligation

Planning and follow up

  • Organizational information (place of work, cost centre, direct manager etc)
  • Performance evaluations
  • Development plans

Legitimate interest

To provide access to our IT-systems and to improve our systems

  • Contact information (such as name, email, phone number, address) 
  • User-id
  • User preference settings in systems
  • Logs of your usage of our systems

Legitimate interest

Safety in case of emergency

  • Contact information (such as name, email, phone number, address) 
  • Next of kin 
  • Citizenship
  • Date of birth 

Protection of your vital interest

To protect our employees and our company assets

  • Access logs from IT-systems and entry systems, 
  • IT-logs from applications and network services, 
  • Camera surveillance
  • Security incident reports

Legitimate interest

Transfer of personal data externally to enable you to perform your work duties

  • Contact information (such as name, email, phone number, address)
  • License registration
  • Personal data on contracts
  • Images and film

Legitimate interest

What personal data do we process from you as a business part­ner/sup­plier?

If you work as a representative for a supplier that provides products & services to Scania we process limited amounts of your personal data, e.g. your contact information and identification. This is used to evaluate your offering, manage a contract and provide you with access to relevant IT-systems.

Why do we process your data?

What cat­e­gories of personal data do we process?

Legal ground

To evaluate a proposal from you or your employer

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number
  • If you are a sole trader we also process financial data such as credit ratings and prices

Legitimate interest

To perform contracts with you or your employer

  • Contact information (such as name, email, phone number, address) 
  • Organizational data, such as company name, country, company address & phone number, business organisation number
  • If you are a sole trader we also process financial data such as credit ratings, bank accounts and payments

Legitimate interest

To provide access to our IT-systems

  • Contact information (such as name, email, phone number, address) 
  • User-id
  • Language settings in systems
  • Logs of your usage of our systems

Legitimate interest

To communicate with yourself or your employer

  • Contact information (such as name, email, phone number, address) 
  • Organizational data, such as company name, country, company address & phone number

Legitimate interest

What personal data do we process from you when you visit us?

When you visit our websites your web browser provides us with some information that helps us understand how you are using our websites, for example if you are using a mobile device or a computer, which region in the world you are surfing from and which browser you are using. This data helps us tailor our website and enhance your browsing experience. In the privacy settings of your browser you can decide exactly what information you share with us.

We use a limited number of cookies to help us understand how you are using our websites, for more information about our use of cookies see our cookie policy.

When you visit our premises or events we need to collect some data about you and your potential co-travellers in order to make your visit successful and safe.

Why do we process your data?

What cat­e­gories of personal data do we process?

Legal ground

To enhance your browsing experience

  • IP-address
  • Browser type and version 
  • Operating system
  • Date and time for you visit
  • URL of the referring site 

Legitimate interest

Evaluate website usage and enhance our website

  • IP-address
  • Browser settings
  • Type of device used to access the site

Legitimate interest

To fulfil the purpose of your visit at Scania

  • Contact information (such as name, email, phone number, address)
  • Co-traveller information (such as name, email, phone number, address, age)
  • Organizational data, such as company name, country, company address & phone number
  • Language
  • Food preferences
  • Travelling and lodging details
  • Driver license
  • Host details

Legitimate interest

To protect our visitors and our company assets

  • Access logs from IT-systems and entry systems, 
  • IT-logs from applications and network services, 
  • Camera surveillance
  • Security incident reports

Legitimate interest

 

 

 

Cookie policy

Our website uses cookies. Below, you will find further information on these cookies; what they are, what cookies we use, what our purpose is for using them, and how you go about blocking or deleting cookies.

With the exception of cookies that are strictly necessary to enable you to move around the website and use its features, we will only use cookies if you have allowed us to do so by checking the box “Yes, I accept your use of cookies”. Please be advised that if you do not allow us to use cookies, it may negatively affect your browsing experience.

What is a cookie?

Cookies are text files containing small amounts of information, which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

One type of cookie will save a file permanently on your computer. It can thereafter be used to customise this website based on your choices and interests. Another common type of cookie is the “session cookie”. When you visit a website, session cookies are sent between your computer and the server to collect information. Session cookies are not saved after you close your internet browser. You can find more information about cookies at www.allaboutcookies.org.

What do we use cookies for?

We use cookies to enhance the functionality of our website. For example, cookies help authenticate the user if the user logs in to a secure area of the website, to determine what information is made available on a particular webpage. Also, login information can be stored in a cookie, so the user can enter and leave the website without having to re-enter the same authentication information over and over. Cookies are also used to help you save certain information on the website, such as favourite products etc. They are also used for collecting anonymous statistics about user behaviour to enable us to improve the website experience.

Cookies used on our website

We use the following categories of cookies on this website:

·           Permanent cookies. Permanent cookies remain on the user's computer/device for a pre-defined period of time. Permanent cookies are used to collect identifying information about the user, such as browsing behaviour or user preferences for a specific website.

·           Session cookies. Session cookies are temporarily stored in your internet browser, and are erased when the browser is closed.

·           Third party cookies. Third party cookies allow third parties to download cookies to your device. They may be used to track your browsing history, or allow you to send a page from our website to your social media account such as Facebook or Twitter.

For more information regarding what cookies we use please see our detailed cookie-list (below). 

How to block and/or delete cookies

If you do not wish to accept cookies you can change your web browser settings to automatically block the storage of cookies or to inform you when a website wants to store cookies on your computer. Previously stored cookies can also be deleted through your web browser. More information can be found through your web browser’s support pages. If you use several different devices to access our website (computer, tablet or smartphone), you will have to change the browser settings on all devices.