Press Room

Meeting customer needs in the best possible way – the basis of continued success

The future of European industry lies in being able to meet customer needs for quality and reliability in the best possible way.  Scania will emphasise this when European competitiveness is debated today at the Almedalen Week ― a large-scale political forum including business/politics seminars, which takes place annually in and around the walled city of Visby on the Swedish isle of Gotland in the Baltic Sea. 

“Scania’s experience and the basis of our success lies in meeting customer needs in the best possible way,” says Scania’s President and CEO Martin Lundstedt. “By helping to ensure the profitability of transport companies, we also lay the basis of our own profitability.”

Comprehensive transport solutions – services and products in collaboration

“Success lies in meeting customer needs in the best possible way,” says Scania’s President and CEO Martin Lundstedt.

“Success lies in meeting customer needs in the best possible way,” says Scania’s President and CEO Martin Lundstedt.

A broad view is required of the needs of transport service buyers and operators in order to achieve profitability and thereby make it possible to offer comprehensive transport solutions. Based on analyses of transport customers’ operating conditions, Scania can customise vehicles through its modular system so that they are matched precisely to the transport task. Aside from carefully tailored vehicles, such solutions include logistics systems, driver training and coaching and comprehensive maintenance programmes to ensure that vehicles continue to run smoothly. Using computers in vehicles, hauliers and Scania can monitor driver and vehicle performance in real-time.

“Services are growing as a part of our offering to customers,” explains Lundstedt. “Our new series of trucks ―Scania Streamline ― features refined technology but above all, we have standardised the many services that customers can take advantage of in their operations.”

One such service is the possibility of remote analysis of vehicle systems to inform transport companies and drivers that everything is working as it should. Services already offered include real-time coaching to help drivers maintain a driving style that is as fuel-efficient as possible.

Access to competence is crucial

Access to competence is crucial in order for Scania to remain competitive in the future.  The increasing complexity of products and transport needs means that the possibility of recruiting skilled employees is essential for continued success.

“Access to competence is crucial to our ability to continue developing quality products and smart services that meet today’s challenges and those of the future. Transport solutions shouldn’t just satisfy customer profitability requirements but should also meet society’s need to decouple the link between greater transport needs and increased CO2 emissions.