Services

Boosting uptime – Scania Remote Diagnostics

With Streamline, Scania is introducing several new services that boost uptime and facilitate interaction with the workshop. Remote diagnostics enables workshops and Scania Assistance to run diagnostics remotely to prepare for servicing of the vehicle at the roadside or in the workshop with minimum downtime for the customer.

youtube_video

The use of the Scania Communicator is now extended to provide new workshop services. Being Scania’s communication interface with the vehicle, it is now fitted as standard in most European markets. It also acts as the interface for Scania Fleet Management and houses the topographical map data for Scania Active Prediction.

Regular maintenance planning and interaction with the workshop are facilitated by new Service Planning functions on the fleet management portal and a new Scania smartphone or tablet app.

Scania Fleet Management app and office interface.

Scania Fleet Management app and office interface.

Scania Remote Diagnostics

In preparation for a planned workshop visit, the workshop can download the vehicle’s status report to facilitate planning for maintenance or repairs, thus speeding up the process when the vehicle arrives and ensuring maximum uptime for the customer.
In addition, as a follow-up a few days after the visit, the workshop can access vehicle data remotely to check that the problem has been solved without the need for an additional workshop visit.

On-the-road attention

The driver or customer can contact a Scania workshop if something unexpected should happen. The workshop can run diagnostics remotely while the vehicle is working, without disturbing the operation or the driver. Based on the diagnostics, the workshop can either help the driver to fix the problem over the phone, or arrange a workshop visit to have the vehicle attended to by Scania technicians.

Remote diagnostics can also be performed by Scania Assistance on vehicles encountering problems on the road in order to access critical information such as fault codes and prepare the call-out technician for the job, thereby getting the vehicle back on the road faster and maximising uptime for the customer.

Scania navigation radio.

Scania navigation radio.

Workshop improvements

Linked to the new possibilities that are enabled by communicating with the vehicle are a range of new workshop services that further improve efficiency and increase uptime.

The functionality of the Scania diagnostics equipment used in the workshop has been taken to a new level with a new wireless connection that speeds up work both in the workshop and at the roadside. Another new functionality is that the diagnostics programme makes it easy for the technician to analyse operational data during troubleshooting and repair.

Great results on the bottom line

Scania’s new approach to workshop services, utilising the possibilities offered by communicating directly with the vehicle, is designed to integrate fleet management, Service Planning and diagnostics into one maintenance system. This entails a large number of operational advantages:

  • The operator can report detected faults directly to the workshop for attention at the next maintenance visit using the Fleet Management app or Service Planning tool on the fleet management portal.
  • The Service Planning calendar can be used to schedule maintenance and other events related to the vehicle, bodywork or other equipment.
  • A driver who detects a malfunction in the vehicle can contact a Scania workshop to have diagnostics run remotely, possibly followed by a workshop visit. This reduces the risk of unplanned downtime.
  • Time is saved at planned workshop visits since diagnostics can be run beforehand, reducing the time spent to troubleshoot in the workshop.
  • The workshop visit can be thoroughly planned, parts for servicing or repairs can be ready for fitting when the vehicle arrives, and service technicians with the right skills can be booked in advance.
  • Based on the diagnostics performed, the workshop can suggest proactive maintenance or repairs to avoid unplanned stoppages.
  • After repairs or adjustments, the result can often be checked remotely, eliminating the need for a further workshop visit and thereby maximising uptime.