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Parts Manager



Job Title 职位名称 :  

Parts Manager零配件经理

Professional Competencies (Duties and Tasks)

Manage Parts strategy and business - Implement and develop the parts strategy, in order to maximize the profitability within the parts business.

  • Develop, implement and follow up the parts strategy plan for the business unit
  • Persistently monitor and follow-up commercial and process KPI’s
  • Keep track of and carryout both supplier and competitor analysis
  • Keep track of and actively work with both ongoing and upcoming marketing and
  • technical campaigns
  • Continually strive to identify opportunities and ways of increasing sales
  • Be aware of the competition


Manage Parts Operations - Run the Parts operation in a commercial way, fulfil both internal and external customer needs and expectations with the right parts delivered at the right time, maximizing uptime for the customer and profitability for Scania

  • Run the day to day operational and organizational steering, planning operations and communicating clearly for the business unit Parts business
  • Work to develop and improve the parts operations for the business unit, with focus on:

• Creating profit

• Controlling costs

• Ensuring a high turnover

• Maintaining a low scrapping risk

  • Carry out planning assortment when needed
  • Ensure stock availability and a timely delivery to the customer
  • Inform customers about delivery information
  • Ensure quality in stock balance in national warehouse
  • Actively promote the services available internally and externally
  • Actively work with approved Marketing plans
  • Report agreed KPI’s on regular basis to the Management
  • Purchase and sales of parts and accessories
  • Stocking capital costs are kept as low as possible without affecting the parts availability
  • Monitor and manage the performance of stock, logistics and local parts supplier.
  • Logistic procedures and routines are as efficient as possible.
  • Sales volumes are according to budget.
  • The Parts department is progressive and active on the market.
  • Assist to finalize competitive parts price and update the parts price list accordingly.
  • Dealers parts staff are trained and active.
  • Measure customer satisfaction.
  • Competitor parts strategy analyses.
  • Spare parts Policies and Procedures.
  • Responsible for departments yearly forecast and activities.
  • Dealer Stock Management system implementation, training and follow up to dealers.
  • Other parts related work assigned by the line manager.


Lead the team - Lead, motivate and manage the team to deliver high-quality results and timely service

  • Lead, motivate and manage the team to deliver high-quality results and timely service to the organization
  • Coach individuals in the team on a regular basis, tailored to the individual need and
  • focused on improving competence used in the daily work
  • Set KPI:s and individual targets for the team and follow them up on a regular basis
  • Conduct and act upon P&D Talks, competence and performance management and employee satisfaction surveys
  • Lead and oversee the development of the personnel requirement within the department, working in line with HR processes, including:

• recruitment and onboarding of competent employees

• development and training based on business and employee needs

• succession and management planning

• design and implementation of compensation and benefits schemes

  • Work with Health & Safety to ensure a safe, secure and balanced work environment
  • Establish and uphold a meeting structure where performance is followed-up, information is exchanged and improvements take place
  • Ensure that there is a remuneration system in place that promotes working according to the set strategy, values and principles

Managing improvement work - according to the Scania Way (SRS); Set agenda for standardized work methods and improvement activities and manage resources

  • Set agenda for standardized work methods and improvement activities and manage
  • resources within the same department
  • Follow up on Improvement activities and goals in connection to the business
  • objectives
  • Ensure transfer of best practice between teams within the same department
  • Understanding the difference between and work with both market plan activities
  • (business improvements) and process improvements (continuous improvements)

Desirable experience and qualifications 要求的经验和资格

  • Bachelor degree in automotive / engineering or similar experience.
  • Over 5 years’ experience of spare parts business within the aftermarket / automotive industry (foreign brands is an advantage)
  • Good communication skill in writing and oral, both English and Chinese
  • Strong belief in perseverance and customer focus
  • Ability to manage a wide range of diverse issues
  • Good PC knowledge, Excel, Word, Power-Point (experience in sales analysis/statistic is an advantage)
  • Team player with positive working attitude


  • Changning District, Shanghai 上海市长宁区