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Technical Support Engineer

  • 上海-青浦区
  • 学历要求:本科
  • 招聘人数:1
  • 工作经验:5-10年

 

Summary 简述

This position is responsible to make sure Scania dealer’s technical service level in the workshop and implement Scania DOS and DCS; to support and coach the dealer’s technicians on site.

本岗位主要负责确保斯堪尼亚经销商维修厂的技术服务水平;为斯堪尼亚经销商的技师提供现场的技术支持和基础培训。

 

Professional Competencies (Duties and Tasks)

· Independently perform spot repairs on components in all mechanical, pneumatic and hydraulic Scania vehicle systems and components by finding and understanding the service information

搜寻维修手册资料而独立执行斯堪尼亚车辆在所有机械的, 气动的和液压方面的维修

· Carry out work on the Scania vehicle's electrical system and use information from the wiring diagrams and manuals for electrical components

执行斯堪尼亚车辆电器系统的故障查找和维修, 使用线路图和手册上的电器元件信息

· Diagnose, check and set the mechanical systems

诊断, 检查和设定机械系统

· Set up accessories and specific equipment on the vehicles

检查车辆上的附加配件和特殊设备

·As required, attend to disabled vehicles at the roadside or on customer’s premises as part of Scania Assistance, following appropriate routines and procedures including roadside safety laws and regulation

按照要求, 处理路边或客户所在地的损坏车辆作为斯堪尼亚救援的一部分,同时遵循包括路边安全法规和规定在内的适当的例行程序和流程

· Provide technical advice/support to customers and colleague

为客户和同事提供技术建议/支持

· Maintain a thorough and up to date knowledge of products and attend training courses.

具备完整的和最新的产品知识,并参加培训课程

· Use and apply knowledge, training, technical and personal skills to carry out work allocated.

利用和应用知识, 培训, 技术和个人技能以完成分配的工作

· Maintain a professional standard when discussing work with customers and colleagues.

与客户和同事讨论工作时具备专业性

· Make sure the completion of documents and records

所有工作完成相应的文档和记录

· Be stationed at Partners or customers premises on occasion

因情况需要而必需驻在合作伙伴或客户所在地

Desirable experience and qualifications 要求的经验和资格

 

· High school education or above

大专或以上学历

· More than 3 years experience focusing on repairing and maintaining heavy vehicles

3年以上维修和保养重型车辆的经验

· Heavy vehicle technician or equivalent qualification

重型车辆技师或相关资质

· Heavy Vehicle technician licence preferred

有重型车技师执照者优先.

· Establishing deep understanding of customers, their industry, business offerings(products/services/solutions) and needs. Guiding clients to the best solution by maintaining the relationship ;

深入了解客户所在的行业,业务内容包括产品,服务及解决方案和需求。通过维护关系,引导客户接受最佳解决方案;

· Be able to effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations;

能够有效地将想法和所要表达的内容通过口语或书面的形式传递给个人或团队;

· Adding structure and planning to work situation by defining priorities and completing the work in a systematic, efficient fashion within the required timeframe according to expectations;

能够根据情况,通过计划安排工作的优先顺序,并能够系统地工作,在规定的时间内高效按要求完成工作;

· Be able to explore opportunities and take actions, striving to doing more than is required or expected. Preferring to take own initiative under the pressure;

能够发现机会并采取行动,努力做到超过期望和要求;能够在压力下主动承担工作

·Demonstrates the effort, willingness and ambition to achieving results and meeting objectives and respond proactively to avoid disappointing results;

具备达成结果和完成目标所需付出的努力,意愿和热情,积极响应以避免令人失望的结果;

·Able to effectively work and complete group assignments in both formal and informal settings. Works cooperatively, with a positive attitude with others to achieve common goals, valuing others contributions;

能够通过正规或非正规的形式有效地完成团队的工作,能够积极地态度和他人合作完成共同的目标,能够认可他人的贡献;

· Attention to details to ensure accuracy while working to strict deadlines;

专注细节并确保工作的准确性的同时保证及时性;

· Proven ability to work accurately with figures and spreadsheets in combination with good computer skills in a Microsoft Windows environment;

熟练处理处理数字和表格;能够熟练操作微软系统和计算机操作系统;

· Fluently in reading and writing English

流利的英语口语和写作能力

· Be able and willing to take frequent business travels

能够并愿意接受频繁的出差

Application:

 

If you think you fit this description and like the idea of joining a environment with great opportunities for professional development,then please contact us.

 

Send you application via mail to: zhaopin.cn@scania.com

 

Your application should include a covering letter describing why this would be a good step for you in your career and how you will contribute to the group's success and a CV in English.

 

We look forward to receiving your application.