You seem to be located in .

有关更多信息,请访问您的斯堪尼亚市场网站.

Service Manager-Fleet Account车队客户经理

  • 上海-静安区
  • 学历要求:本科
  • 招聘人数:1
  • 工作经验:5-10年

 

 

Summary 简述

This position is responsible for managing services of equipment for one or several fleets assigned to and will function as the point-of-contact for the fleet operator in daily work; This position should actively search to build a good working relationship with his/her customers and make sure services are carried out in a way that suits each customer’s particular business objectives. Management of fleet service contracts via providing the monitoring the contracts’ implementation and data collection to support fleet service sales in China market.

本岗位作为车队客户的日常联络人,负责为被指定的车队客户提供服务;积极地建立与客户的工作关系以便确保斯堪尼亚提供的服务满足不同客户的特别业务需求。对车队服务合同的管理,包括跟踪合同的执行以及收据合同的相关数据,从而为车队服务在中国市场的销售提供支持。

Professional Competencies (Duties and Tasks)

· Be responsible for the after-sales service of the fleet customers, and coordinate among all the workshops to complete the service requirements of vehicle in time.

负责对接车队客户售后服务事宜,及时协调维修厂完成车辆服务需求。

· Make service assurance scenario based on the operation of the vehicles of fleet customers to maintain and promote the customer service satisfaction.

根据车队客户车辆使用情况,制定服务保障方案,维护并提升客户服务满意度。

· Deal with the complaints of customers in time, and coordinate to solve the complaints.

及时处理客户投诉,协调解决客户抱怨。

· Coordinate Technical Department in time to solve the technical problems of the vehicles.

及时协调服务部技术支持团队解决车辆技术问题

· Be responsible for gathering the quality problems of vehicles belonging to fleet customers, and feedback to Technical Department.

负责收集车队客户产品质量问题,并向技术部门反馈

· Be responsible for organizing the related policies and activities of fleet customers.

负责组织实施车队客户相关政策与活动

· Be responsible for introducing the service products to fleet customers with sales team.

负责与销售团队一同向车队客户介绍服务产品

· Comply to other responsibilities of the Fleet Manager as described in each customer’s individual Service Specification;

履行其他车队客户的服务协议中规定的职责;

· To monitor the service contracts of fleet customers, and summarize the fleet service contracts data;

对签订的车队服务合同进行跟进,并汇总与合同相关的数据;

· To check customer vehicle data, contact and confirm with customers, then to inform Financial department to issue invoices

检查客户车辆数据,与客户沟通和确认,并通知财务开具发票

· To monitor and confirm the customers’ payments.

跟踪和确认客户款项的支付.

Desirable experience and qualifications 要求的经验和资格

Education and/or Experience

教育背景/经验:

· Bachelor degree or above, automobile related major preferred

本科及以上学历,汽车相关专业优先

· Automobile after-sales service related working experience for 5 years or above, heavy trucks related working experience preferred

5年及以上汽车售后相关工作经验,重卡行业工作经验优先

· Skills and knowledge about factory service management

掌握主机厂服务管理工作所需专业和知识

· Strong communication, analysis and negotiation skills

具备较强的沟通表达能力、判断分析及谈判能力

· Managerial and Leadership experience

管理经验和领导力的从业经验

Knowledge, Skills and Abilities

知识,技能和能力

· Coaching: Helping others to make the most of their qualities and competences, both in their position and in their overall career. Giving expanding responsibility and encourage a “Dare to try, Manage the risk approach”, allowing learning from mistakes;

辅导:帮助他人在工作中以及长远的职业生涯中的质量和能力得以最大的发挥。通过延展其职责和鼓励“敢于尝试,管理风险”,使其在错误中得以学习;

· Delegating: Clearly allocating decision-making authority to the appropriate employees whilst making best use of those employees’ time and competence to maximize the organization's effectiveness;

授权:清晰地将决定权委托给恰当的人员,从而充分利用员工的时间和能力使得组织的效率最大化;

· Establishing deep understanding of customers, their industry, business offerings(products/services/solutions) and needs. Guiding clients to the best solution by maintaining the relationship ;

深入了解客户所在的行业,业务内容包括产品,服务及解决方案和需求。通过维护关系,引导客户接受最佳解决方案;

· Be able to effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations;

能够有效地将想法和所要表达的内容通过口语或书面的形式传递给个人或团队;

· Adding structure and planning to work situation by defining priorities and completing the work in a systematic, efficient fashion within the required timeframe according to expectations;

能够根据情况,通过计划安排工作的优先顺序,并能够系统地工作,在规定的时间内高效按要求完成工作;

· Be able to explore opportunities and take actions, striving to doing more than is required or expected. Preferring to take own initiative under the pressure;

能够发现机会并采取行动,努力做到超过期望和要求;能够在压力下主动承担工作

· Demonstrates the effort, willingness and ambition to achieving results and meeting objectives and respond proactively to avoid disappointing results;

具备达成结果和完成目标所需付出的努力,意愿和热情,积极响应以避免令人失望的结果;

· Able to effectively work and complete group assignments in both formal and informal settings. Works cooperatively, with a positive attitude with others to achieve common goals, valuing others contributions;

能够通过正规或非正规的形式有效地完成团队的工作,能够积极地态度和他人合作完成共同的目标,能够认可他人的贡献;

· Attention to details to ensure accuracy while working to strict deadlines;

专注细节并确保工作的准确性的同时保证及时性;

· Proven ability to work accurately with figures and spreadsheets in combination with good computer skills in a Microsoft Windows environment;

熟练处理处理数字和表格;能够熟练操作微软系统和计算机操作系统;

· Fluently in reading and writing English

流利的英语口语和写作能力

· Be able and willing to take frequent business travels

能够并愿意接受频繁的出差

Location工作地

· 27F, Maxdo Center, No.8, Changning Road, Changning District, Shanghai上海市长宁区兴义路8号万都中心27楼

Application:

 

If you think you fit this description and like the idea of joining a environment with great opportunities for professional development,then please contact us.

 

Send you application via mail to: zhaopin.cn@scania.com

 

Your application should include a covering letter describing why this would be a good step for you in your career and how you will contribute to the group's success and a CV in English.

 

We look forward to receiving your application.