HOOKED ON HAPPINESS
You’ll get more than you expected when you buy a Scania. We’re not just selling a truck but an entire eco-system of services that deliver you greater uptime, fully transparent running costs and improved driver satisfaction. Haulaway’s Sales Manager Jake Hilbert has found the Scania Total Transport Solution gives his company a competitive edge. “The truck is now a part of the family,” he says.
The domestic and construction waste industry is becoming more sophisticated and regulated each year, forcing industry players to clean up their act.
However, Melbourne-based, family-owned-and-operated Haulaway has nothing to fear, being an industry leader in the adoption of new technology to cope with the myriad of changes affecting the growing waste management segment.
“We have found dealing with Scania, you’re not just buying a truck,” says Sales Manager Jake Hilbert.
“We have been impressed with the whole package from start-to-finish. It’s the (Scania) holistic approach. It’s no longer a piece of metal with an engine in the middle, it is a tool we use every day, as part of the business. The truck is a part of the family.”
“We have had very prompt attention from Scania. Account management is very good, from start-to-finish, and not just the purchase, but driver training, the repair and maintenance contract, the whole package.
“We like the Scanias because of the technology in them, the fuel burn, as well as safety systems for the drivers, and the ease of access to the cab,” Jake says.
The company has taken delivery of two New Truck Generation P 450 8x4 hooklifts, finished in the corporate colours of gloss black, with gold livery and the readily identifiable bright green crocodile, named Charlie.
“One of the biggest advantages of the new trucks is the fuel burn is so much better. We’re getting up to 3.0 km per litre and the truck has only done 8,000 km. That’s a massive difference from the 2.4 km/l we were getting from our older trucks we have now replaced. I called up our account manager at Scania, James Lang, and told him how happy I was with the fuel,” Jake says.
The New Truck Generation Scanias are on a five-year Repair & Maintenance contract because the work they do is for a contract Haulaway has negotiated with a customer for a five-year term, and the R&M contract gives Jake complete peace-of-mind.
“I didn’t want the ups and downs of (uncontrolled) maintenance costs. I just wanted to know that every month I would have the exact same cost.
“The insurance and fuel we can budget for, but maintenance you can’t budget for (without a contract), so if you break a gearbox, then that’s $25,000 you haven’t planned on spending,” he says.
“With the R&M contract, if something goes wrong it is up to Scania to deal with it. And another factor we really like is the uptime promise of MAX24, because these trucks are in use 20 hours a day, 5-6 days a week, so they have very limited downtime,” Jake says.
“We are monitoring fleets more and more now, which is why the technology in the Scania is so interesting. It is not something we have focussed on a lot in the past, but lately we are because we can see the efficiency advantages available to us from knowing where a truck is located, where it has been, exactly when it was there, and what its relative utilisation has been.
“Live reporting is another area where we feel we can gain an edge. With Scania we have full fleet use transparency, so all across our business we can monitor from the point of selling our service, through the vehicle activity and all the way to invoicing,” Jake says.
“The weigh scales on the Scania truck also help because it gives us a second set of data to back up the tip-off scales. Some customers need the second set of data for accreditation and compliance. Some clients may need this data to support statements they make in their stock market reports.
“Fuel burn data is also important, and we get a lot of this from Scania. Customers are keen to understand the carbon footprint we are leaving while undertaking work for them. Twelve months ago, no one was interested but requests for this data have been increasing, and I am sure that in the next year the provision of this type of information will become a bigger issue,” Jake says.