Australian service team crowned as Scania’s best, globally
A dedicated and focused team of workshop professionals from Scania Prestons in NSW, has proven to be the best in the world in a global technical challenge held in Sweden.
Ten dedicated service teams battled against the clock and against each other to claim the prestigious title of the Scania Top Team, securing a 50,000-euro purse in the process.
Despite a tough start at the first challenge, the Australian team regrouped and pressed on in dramatic fashion, improving their scores sufficiently to secure victory in the end.
“This is a dream come true,” said team leader Chris Nobbs. “Everyone on the team put in an amazing effort.”
“I am very proud of our Top Team of technicians,” said Kasey Chetty, Scania Austra-lia NSW State Manager.
“The team put in a lot of effort to hone their skills and knowledge in order to win the domestic competition. This win is excellent news for our customers who will be de-lighted to know their vehicles are being maintained by the best service team in the Scania world.”
“Since factual knowledge amongst the competing teams is high, it is often team spirit and cooperative skills that determine the winner,” said Björn Torefeldt, Head of the Scania Academy, the division responsible for training and education within Scania’s retail organisation.
“In the Top Team competitions there are only winners: the customers, our service technicians and Scania as a company.”
Leif Östling, Scania’s President and CEO, attended the final. He emphasised the importance of dedication for service technicians.
“Dedicated staff is the key to a successful service business,” Östling says. “The teams that competed in this year’s Scania Top Team final are all good examples of this dedication. There are, however, many skilled service technician teams at Scania workshops all over the world; they pushed the finalists to excel and thus truly earn the title of Top Team.”
The full team from Scania Prestons comprises Chris Nobbs, David McCourt, Graham Andrews, Frank Muscat and Steve Robinson. The team was coached by colleagues Steve Shaw, Craig Pygall and Brett Tingwell.
1st: Prestons workshop, Australia
2nd: Torhout workshop, Belgium
3rd: Veghel workshop, the Netherlands
Top Team is a competition and training event arranged by Scania. This year, more than 6,000 service technicians in 46 countries all over the world participated. Scania Prestons won the national Top Team event earlier this year and then finished very strongly in the Asian regional final, earning their ticket to Sweden to content the global final against 10 other teams from the Scania world.
In addition to promoting the vehicle service technician profession, Scania Top Team is a competition with the goal of developing best practices for working on Scania vehicles.
Scania Top Team is also used as a tool to improve the working conditions in Scania’s workshops. Good working conditions result in a more motivated staff that rotates less, which leads to a more professional and skilled workforce. Consequently, this workforce increases the quality of the work performed at workshops all over the world.
The first Scania Top Team competition was arranged in Sweden in 1989. Since then Top Team has grown, with participants from workshops all over the world. The 2011 edition was the eighth Top Team event held.