Middle East - Gulf Region

24/7 Emergency Assistance

ALWAYS WITH YOU

Wherever you are, Emergency Assistance is available 24/7/365 – with one call you're in touch with a professional service coordinator who knows your Scania – and speaks your language. So if the unexpected happens, there’s always someone at the end of the line who can help.

Scania 24/7 Emergency Assistance is always there for the customer (just a phone call away)

Scania 24/7 Emergency Assistance is always there to help the customer - any time of the day or night, 365 days a year. A Scania is a premium vehicle, built for uptime and should rarely cause the customer any trouble. After all, if the unexpected happens to our customer's Scania vehicle or engine, the customer can always call a professional service coordinator at Scania national distributor who will help and guide the customer.

Scania 24/7 Emergency Assistance vision is to provide the best assistance in the business so it successfully serves our customers and becomes a competitive advantage in the sale of Scania products and services.

IDENTIFIES THE PROBLEM

We’ll let you know how we can help and approximately how long it will take. If needs be, we'll arrange for a service vehicle to be sent out – with parts that fit your vehicle and the right tools - to wherever you are.

GETS THINGS MOVING

Our team will speed things along by arranging workshop estimates and warranty or credit checks on your behalf. If other services are involved, we’ll make sure the right things happen at the right time so you can get back to business.

DOES THE ORGANISING

Some unplanned stops happen in unlikely places or need more time to resolve. We’ll help arrange a temporary vehicle and help with accommodation or travel connections.