Workshop services are the backbone of Scania’s aftersales offering to our customers. Our network of 1500 workshops, the collective expertise of our 14,000 technicians, and our common systems, tools and methods provide a level of support to our customers that they cannot get anywhere else. We keep our customers moving forward. They deliver goods. We deliver uptime.
A Scania vehicle is designed to provide the best transport economy. Regular maintenance of the vehicle is necessary to retain good drivability and operational reliability and to avoid unplanned stops. And for Scania, having the customer visit the workshop on regular basis is a fundament for retaining good customer relations.
A Scania truck, bus or engine comes for service; Scania technician can download operational data and analyze them with the help of sophisticated servers in Sweden. Operational analysis can give immense information to the customer about how the trucks has been driven and how the truck is performing.